Merchant Support Teammate, eBay
Italian Market
€39.5k
+ 6% on-target Yearly Bonus Plan
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
€39.5k
+ 6% on-target Yearly Bonus Plan
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- A disciplined self-starter, driven, motivated, proactive in your mind set. Great at solving problems and flexible in your approach
- Experienced in dealing with passionate customers
- Super at managing your time and conscientious in your approach to work
- Flexible, independent, and consistently demonstrate teamwork Experienced with eBay and comfortable speaking to any customer issue. Personally experienced with buying and selling on eBay
- You will need to have great communication and commercial skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment
- You will need to be well organised and able to research resolutions for our members and provide follow up as needed
What the job involves
- Italian Merchant Service Operations (MSO) is dedicated to partnering with our Italian customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability
- In this role you will interact with our top sellers providing a one-stop shop, premium service experience and be an expert in areas like buyer protection/seller, policy, billing/credits, GSP, seller standards, defect reviews, selling limits and account development
- You will do this through inbound/outbound phone interactions and email
- You will be viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as selling limits, buy, sell, eMBG, growth
- Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the accurate resolution, and act with empowerment when appropriate. Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome
- Express a genuine curiosity about helping the customer improve their eBay business and provide exceptional customer service
- Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the platform
- Accurately use our systems to get the right solutions and keep track of the customer details
- Understand customer priorities and identify key improvement areas while anticipating the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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