Senior People Operations Specialist, Second Nature
+ Awards/bonuses
2 days a week in office (West London )
Behaviour-based weight loss app
Open for applications
Behaviour-based weight loss app
101-200 employees
Open for applications
+ Awards/bonuses
2 days a week in office (West London )
101-200 employees
Company mission
To make healthy living second nature.
Role
Who you are
- We're looking for an experienced Senior People Operations Specialist who thrives in a fast-paced environment and is passionate about driving high-performance cultures
- Proven experience as a trusted people partner, advising managers on performance, and people matters with fairness and sound judgement
- Strong working knowledge of UK employment law, including in the ERA 2025 changes
- Experience running performance processes, such as review cycles, calibration, and progression frameworks, using people data to keep decisions fair and consistent
- Experience supporting reward and pay processes, including pay reviews and benchmarking
- Experience designing and delivering manager training that builds real-world leadership skills and confidence
- The ability to see the whole employee lifecycle as one connected system, and to spot where it feels clunky
- The ability to handle sensitive information with absolute discretion and empathy
- Excellent written and verbal communication
- CIPD Level 5 or above, or equivalent experience
- You're calm and fair under pressure, and people trust you with the hardest conversations
- You're warm and empathetic, but direct; you say the thing that needs saying, kindly, rather than letting a problem drift because it's awkward
- You're organised and thorough, with a keen eye for detail; you know that in people work, the detail is often the difference between a fair process and an unfair one
- You're a team player who's happy to muck in beyond your specialism; no task is beneath you when the team needs a hand
- You handle sensitive information and conversations maturely; people tell you things knowing they'll go no further
- You're professional and personable in equal measure; people trust you quickly, whether that's a manager mid-crisis or a colleague who just needs a listening ear
What the job involves
- This is a hands-on specialist role, not a management one. You'll sit at the heartbeat of our mission-driven healthcare startup, working closely with our managers to enable our team to be at their best in conquering obesity and type 2 diabetes
- At Second Nature, we're trying to solve an incredibly complex problem, and that takes a team performing at its best. We believe high-performance cultures don't happen by accident: they're built by people who care deeply about fairness, honest feedback, and creating an environment where everyone can do their best work. That's where you come in
- Help our managers drive a high-performance culture with empathy and compassion
- Train and coach managers in people best practice, helping them get the best from their teams (an L&D background is a plus)
- Advise managers on people situations, helping them act early, fairly, and with confidence
- Lead on culture at Second Nature, from quarterly events to away days
- Keep our people policies accurate, practical, and legally sound as UK employment law changes
- Support our twice-yearly performance review and calibration cycles, keeping them fair and consistent
- Keep our people practices compliant and audit-ready
- Contribute to on wider People team projects, from business continuity and hiring to compliance and engagement
Salary benchmarks
Our take
Second Nature is a digital behavioural change programme designed to help people take control of their health and combat obesity. With £9 billion a year spent on managing diseases like type 2 diabetes in the UK alone, Second Nature helps its users live more active lives, helping to prevent or reduce their symptoms. The company works closely with in-house dietitians, psychologists, and behavioural change specialists to tackle this pressing issue and create the programme.
Second Nature's digital habit change programme is delivered through mobile and web apps, and has helped more than 250,000 people improve their health. Impressively, Second Nature is the first digital lifestyle change programme to be used by the NHS.
Second Nature has NHS commissions and NICE approval, indicating its high-quality care. With more than 20 studies published in leading journals, speaking to its respected position, the company is sure to see even more success in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2020
$10.6m
SERIES A
Dec 2019
$10.6m
SERIES A
Total funding: $24.9m
Company benefits
- Competitive salary
- Share options in a growing and profitable health-tech company
- 25 days holiday plus national holidays
- Hybrid working: 2 days/week in our London office
- Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone)
- £200/year professional development budget, plus extra for role-specific training
- Salary Sacrifice and Cycle to Work schemes
- Quarterly in-person socials and company meet-ups
- A friendly, mission-driven team where your work really matters
Company values
- Get Sh*t Done: Focus and speed matter in a startup
- Do the Right Thing: We never compromise the mission
- Let the Data Guide Us: We listen with an open mind
- Raise the Bar: We have incredibly high standards
- Embrace Transparency: Trust is built on transparency
- Enjoy the Ride: We take time to celebrate
Company HQ
White City, London, UK
Leadership
Chris Edson
(Co-Founder & CEO)Studied Engineering and Materials Science at the University of Oxford. Previously worked as a Senior Consultant at Deloitte.
Mike Gibbs
(Co-Founder & COO)Studied Pharmacology at the University of Cambridge. Previously worked as a Senior Consultant at Deloitte.
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