Customer Success Manager, Deel
Deel IT
Offers stock grant opportunities dependent on your role, employment status and location
Global payroll for employees and contractors
Job no longer available
Global payroll for employees and contractors
1001+ employees
Job no longer available
Offers stock grant opportunities dependent on your role, employment status and location
1001+ employees
Company mission
To make a change for people everywhere by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, can access new opportunities.
Role
Who you are
- You are a passionate business builder at heart
- You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business
- You are not afraid to get your hands dirty to deliver projects
- You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders
- Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team
- If that is you, join our team!
- 2+ years of experience
- Fluent in Spanish and English
- You have a past history of elite performance
- Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
- A strong desire to be in the technology space
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impac
What the job involves
- You’ll be the face and voice of Deel for our clients, both internally and externally
- In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth
- You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues
- Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel
- Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments
- Risk: Identify and flag risks that will lead to customer churn
- Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features that will lead to a better customer experience and better retention
Our take
Remote work is growing exponentially, but global onboarding and payments haven't caught up. Deel is a payroll platform for remote teams that connects localized compliance and payments in one system of record, and automates everything.
Deel's goal is to offer every company that hires remote talents a one-stop-shop that makes onboarding, global compliance, and payments easy. The company's growth curve is one for the books, as it has been able to grow its customer base and team at an impressive rate. Its valuation follows suit, and now boasts being one of few businesses to hit $10+ billion just a year after hitting unicorn status.
With remote working here to stay, Deel has proven it got in at the right time, being well placed to capitalize on the trend of globally distributed teams. With such impressive backing, the company should be able to keep its success up as it moves into the future, bolstered by the release of new products and integrations that amplify the impact of its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
277% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$50m
LATE VC
Oct 2021
$425m
SERIES D
Total funding: $679.7m
Company HQ
Mid-Market, San Francisco, CA
Leadership
Alex Bouaziz
(Co-Founder & CEO)Previously a Researcher in Environmental Engineering at Imperial College London. Co-Founder and former CEO of Lifeslice.
Shuo Wang
(Co-Founder & CRO)Previously a Researcher at MIT Newman Lab. Co-Founder and former CTO of Aeris Cleantec.
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