IT Help Desk, JFrog
$85-95k
+ Equity
Office located in Sunnyvale, CA
Software supply chain platform
Job no longer available
Software supply chain platform
1001+ employees
Job no longer available
$85-95k
+ Equity
Office located in Sunnyvale, CA
1001+ employees
Company mission
To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.
Role
Who you are
- We are looking for someone who’s willing to work hard in a super dynamic environment to join our growing swamp and make software liquid with us!
- In order to succeed, you must be proactive, a fast learner, a great executor, and most importantly, a team player at heart!
- 2+ year experience in an IT Support role
- Experience in supporting MacOS & Windows operating systems
- Experience with Windows server technologies like AD/Azure/O365/M365 and more
- Experience with cloud applications such as FreshService, Google Apps, Okta, Zoom, Meraki and more
- Knowledge of TCP/IP, subnetting, DNS and DHCP is a plus!
- Experience with MDM/EMM technologies such as Airwatch, Intune, JAMF and more is a plus!
- A desire to learn and grow with the team as our needs and mission evolve is a must!
- Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration and troubleshooting
- Possess excellent verbal and written communication skills in English
What the job involves
- Provide best-in-class end-user technical support in a mixed windows/mac environment
- Track, update and monitor incidents and requests to ensure timely resolution and maintain updated ticketing for tracking purposes
- Identify, troubleshoot and resolve hardware and software related issues
- Provide employee training/how-to documentation to other frogs for software and services as needed
- Handle the day-to-day IT tasks, such as inventory/asset management, preventative maintenance, hardware setup and more
- Assist with cycle counts, purchasing and monthly replenishment of IT equipment for all local and remove frogs
- Assist with systems and network management and maintenance
- Assist with user accounts/license management
- Enhance automation processes and coordinate/collaborate with the IT team to recommend systems or production environment modifications as needed
Our take
Although people expect their software to be updated continually, unobtrusively and securely, in practice, this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.
While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.
JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2018
$165m
SERIES D
Jan 2016
$50m
SERIES C
Total funding: $226.5m
Company benefits
- Employee Stock Purchase Plan
- Medical, dental & vision
- Retirement, wellness and much more!
Company HQ
Sunnyvale, CA
Leadership
Shlomi Ben Haim
(Co-Founder & CEO)Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.
Yoav Landman
(Co-Founder & CTO)Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.
Fred Simon
(Co-Founder, Board Member & Executive)Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.
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