Junior Operations Supervisor, Gopuff
Groceries, alcohol, home essentials delivery service
Open for applications
Groceries, alcohol, home essentials delivery service
1001+ employees
Open for applications
1001+ employees
Company mission
To deliver food, drink, supplies, and essentials to customers' doorsteps, safely and quickly.
Role
Who you are
- You have experience working in a restaurant, retail or warehouse environment
- General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
- Strong work ethic, punctual, responsible and honest
- Effective communication skills
- Organised, team-oriented, positive attitude and helpful
- Flexible and available to cover shifts during operational hours (7am - 3am)
What the job involves
- Gopuff is looking for a Junior Operations Supervisor to join the Operations team
- Directly reporting to a Site Leader, Junior OS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge
- The Senior Operations Associate role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers
- Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine
- We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before
- Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
- Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
- Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
- Issue resolution: Contacting customers for substituted or out-of-stock items
- Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
- Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
- Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
- Health and Safety: Supporting Onsite Health & Safety compliance and testing
Our take
Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.
Gopuff currently operates in over 1,000 cities and is adding more. The company has also made several strategic acquisitions to charge its growth – including UKs Fancy and Dija, and US BevMo!. However, the company faces increased competition on all sides, from Getir (who recently acquired Gorillas), Glovo, and Zapp, as well as high operating costs.
To combat its competition, the company has added a range of new capabilities to its platform, launching features to eliminate former pain points by including advance order scheduling, gifting, and in-store pickup.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Nov 2025
$250m
LATE VC
Dec 2021
$1.5bn
CONVERTIBLE
Total funding: $5.2bn
Company HQ
Northern Liberties, Philadelphia, PA
Leadership
Yakir Gola
(Co-Founder & Co-CEO)Co-founded GoPuff whilst studying at Drexel University.
Rafael Ilishayev
(Co-Founder & Co-CEO)Rafael studied at Drexel University with Yakir, where they co-founded Gopuff together in October 2013, and have been co-CEOs since.
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