Head of Customer Experience, Parkade
$130-170k
0.1% – 0.15% Equity
2-3 days a week in office
Parking management software
Be an early applicant
Parking management software
21-100 employees
Be an early applicant
$130-170k
0.1% – 0.15% Equity
2-3 days a week in office
21-100 employees
Company mission
To create a more livable, more affordable, more mobile work - with far fewer parking spots.
Role
Who you are
- 6+ years of experience working with ticketing and CRM tools (Front, Zendesk, Hubspot, chat platforms, or similar)
- 4+ years of people-management experience in a support environment, with a proven track record of building, training, and motivating teams
- Experience with a 24/7 or “always-on” support model
- Strong operations and systems thinking skills. You naturally see how processes can be improved
- Familiarity with the pace and ambiguity of growth-stage startups
- Experience in a B2B2C environment, including working in parallel with a B2B sales team (preferred)
- Experience supporting payments or transaction products (preferred)
What the job involves
- We’re looking for a Head of Customer Support to lead and scale Parkade’s customer support functions
- You’ll be responsible for leading and scaling a world-class team, defining the strategy and processes that shape our customer experience, and ensuring every Parkade customer feels supported
- This is both a strategic and hands-on role
- You’ll lead by example, dive into data to uncover insights, and collaborate across Product, Engineering and Operations to improve and automate the customer journey
- Ultimately, you’ll be the champion for our customers — and the person who ensures that world-class support is a true competitive advantage for Parkade
- Lead, grow and inspire Parkade’s "Support Operations" team, including hiring, onboarding, and ongoing coaching
- Own our support processes, documentation, functions, and tools
- Continuously improve them to deliver speed, consistency, and quality
- Keep your team fully up-to-date on new products, features, and processes, ensuring customers always receive accurate, timely support
- Set a high bar for performance, holding yourself and your team accountable to strong standards
- Regularly perform quality checks, look for trends, spot issues and constantly retrain your team to uplevel them
- Partner with cross-functional teams to identify and implement opportunities for process improvements and automation
- Analyze customer support data to identify trends, and turn insights into actionable plans that elevate the customer experience
- Work with our CEO, Head of Operations, future VP Sales and other stakeholders to define support goals and strategy, and develop, measure, and report on key performance metrics
- Explore, evaluate and implement AI tools to improve response times for end users, while keeping a close eye on quality
- Figure out a way to structure your team to make your role sustainable, despite the 24/7 nature of our product
- Be a player-coach, both leading the team and in the inbox when needed
Our take
Inefficiencies in the way parking is handled, especially in the US, have led to an overabundance of parking lots taking up land that could be better used by communities. Parkade aims to revolutionize parking at offices and apartment buildings with its parking spot reservation and management app.
With the Parkade app for tenant buildings, users can reserve, change, pay for, share and report problems with their parking spots. Its automated parking spot leasing covers any duration of lease, and expands parking capacity by making it simple to share unused spaces. The company's offering for offices enables businesses to switch their parking facilities to a lease model, giving them better control over how parking space is utilized in their lots.
With the ultimate aim to enable future structures to be built with less parking, Parkade has set its sight on real impact for city planning and optimized spaces. Funds raised by the company are cited to help broaden and accelerate product development, as well as fuel a period of aggresive expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2025
$10m
SERIES A
Jun 2022
$6.7m
EARLY VC
Total funding: $16.7m
Company benefits
- Equity: Early employees will get a significant ownership stake in Parkade, so you can share in our success
- Impactful, mission-driven work: As an early employee, you’ll help shape our mission, and get to live it every day
- Benefits: Full-time hires get medical insurance through our use a world-class benefits provider
- Flexible vacation: We’re hiring you because we trust you. That extends to time off — take what you need
- Team culture: We're a small but mighty team that cares about building a great place to work
Company HQ
Mission District, San Francisco, CA
Leadership
Evan Goldin
(Co-Founder & CEO)Previously served as the Senior Director of Product Management and Design at Chariot and as a Product Manager at Lyft.
Ben Plowman
(Co-Founder & CTO)Previously an Engineering Manager at Getaround and a Mobile Engineer at Ning.
Salary benchmarks
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