Manager of Email Production, Cordial
$105-135k
+ Equity + Bonus
Cross-channel marketing platform
Job no longer available
Cross-channel marketing platform
201-500 employees
Job no longer available
$105-135k
+ Equity + Bonus
201-500 employees
Company mission
To help the world's largest brands drive scalable revenue growth and lasting customer connections.
Role
Who you are
- You have a minimum of 3 years managing a team and at least 5 years of experience in email and digital operations, with hands-on production experience including HTML coding, automated customer journeys, A/B testing and audience queries. Experience using Cordial is a plus
- You have some expertise in email best practices such as creative and coding for mobile vs desktop
- In-depth knowledge of email marketing platforms, HTML, and email marketing best practices
- You are familiar with project management tools, e.g. Smartsheet, Basecamp, Mavenlink, Microsoft Project, etc
- You have some expertise in customer databases: relational database structure, data relationships, import and export processes
- You have some knowledge of CAN-SPAM, CCPA, CASL laws and compliance
- You have very strong attention to detail, you are well organized, and you are able to prioritize amongst numerous projects and tasks
- You are detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively
- You have a positive outlook, are a self-starter, have a high emotional intelligence (EQ) and a strong ability to take responsibility for your successes and failures
- You have the ability to work both independently and with a team. You have a strong bias toward collaboration and an ability to work effectively in a cross functional and geographically dispersed team. You are willing to ask questions and be naturally curious both in your role but also for your own professional development
- Exceptional leadership and team management skills, with a history of building and leading high-performing teams
- Strong analytical and problem-solving abilities
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Experience with SaaS and/or rapidly growing startups is a plus
What the job involves
- The Manager of Email Production will lead and oversee the Email Production Specialists in the execution of email marketing campaigns
- This role requires a strategic thinker with a strong understanding of email marketing best practices, team leadership skills, and the ability to drive efficiency and excellence in email production processes
- The Manager of Email Production will play a crucial role in coordinating resources, optimizing workflows, and ensuring the successful delivery of high-quality email communications
- Additionally, you will serve as a point person for issue escalation and training for specialists on the team
- Manage and lead a team of Email Production Specialists, providing guidance, coaching, and professional development opportunities
- Foster a collaborative and positive team culture, emphasizing continuous learning and improvement
- Need to be a strategic resource to key customers
- Ensure excellence with QA and troubleshooting HTML files using Litmus, EmailOnAcid, or similar inbox rendering tools
- Ensure email campaigns deploying across multiple internal systems adhere to industry best practices
- Identify opportunities for workflow efficiency and implement process improvements within the email production team
- Develop and maintain documentation of standard operating procedures for email production processes
- Allocate resources effectively to meet campaign deadlines, balancing workload among team members
- Monitor technical issues relating to email delivery and marketing automation
- Help train new Email Production Specialists
- Serve as a point of escalation for Email Production Specialists
- Act as a liaison between the Email Production team and other stakeholders within the organization
- Preferred (but not required): Familiarity with database marketing, customer relationship management, and segmentation
Application process
- In the current environment, Cordial employees are working completely remote and our recruitment process will entail both phone and video Zoom interviews
- And if hired, your onboarding will be done remotely. Stay safe!
Our take
Connecting with customers via email, SMS, and messaging apps is a fantastic way for brands to boost engagement with their customers. Whilst this practice is prevalent, messages can often feel impersonal and spammy, despite data being available to personalize every connection.
Cordial provides a cross-channel marketing and data management platform for businesses, helping them aggregate and maximize customer data used to personalize communication across email, SMS, and mobile apps. The company achieves this by leveraging AI to transform data and provide predictive intelligence, which can be applied dynamically for marketing campaigns of any scale.
While competition in the marketing tool space is fierce, Cordial has secured substantial funding, positioning it for growth on a global scale. This funding infusion will be directed towards expanding its global presence, advancing product development, and bolstering the team, a testament to its commitment to redefining customer engagement through data-driven personalization.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$50m
SERIES C
Mar 2021
$10m
LATE VC
Total funding: $83.1m
Company benefits
- Full health coverage - We cover your costs at 100%, plus 80% of your family’s cost. Plus, our monthly wellness allowance can be used for whatever you need to feel your best
- Competitive compensation - We know pay is a big deal. Base salaries are important, but so are company equity, bonuses, cell phone allowances, 401(k) program, and more
- Unlimited time off - Unlimited, and highly encouraged. More vacations = happier employees. Life happens, and we know the value of a flexible schedule
- Fully remote team - Wherever you live, we have the tools you’ll need to WFH, or from anywhere! We’re based in Southern California, but many of our teams are fully remote
- Paid parental leave - Starting a family is special. We’ll cover 100% of your salary so you can focus on those critical first months with your little one
Company HQ
Core-Columbia, San Diego, CA
Leadership
Jeremy Swift
(Co-Founder & CEO)Vice President of Sales and Strategic Accounts for BlueHornet from 2011 to 2014.
Adam Gillespie
(Co-Founder & CTO)Experience as Principal Architect and Engineer for BlueHornet from 2004 to 2014. Founder of Bandfarm since 2003.
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