Business Support Coordinator, Nexthink
CRO
$64-100k
Digital employee experience management
Be an early applicant
Digital employee experience management
501-1000 employees
Be an early applicant
$64-100k
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- The ideal candidate will be highly organized, proactive, and able to manage multiple tasks in a fast-paced environment
- Education & Experience: Degree-level education preferred, or relevant experience in an administrative or sales support role. Background in software or tech is a plus
- Skills & Competencies: Strong organizational, communication, and multitasking skills with a keen attention to detail
- Technical Proficiency: Familiarity with Salesforce (SFDC), Microsoft Office Suite, and basic IT systems
- Sales Environment Experience: Understanding of sales-driven environments and processes. Experience in supporting a global, high-performing sales team is beneficial
- Personal Attributes: A proactive, self-starter with the ability to work autonomously. Excellent interpersonal skills, a calm and reliable demeanor, and a team-player mindset are essential
- Fluency: Fluent in English, with excellent written and verbal communication skills
- Adaptability: Ability to thrive in a fast-paced, constantly changing environment while balancing short-term demands and long-term goals
- Project Management: Knowledge of project management tools and methodologies
What the job involves
- The Business Support Coordinator will play a crucial role in supporting the Chief Revenue Officer (CRO) and Regional Vice Presidents (RVPs) of Sales
- This dynamic position is designed to ensure the efficient operation of the regional sales teams, with a focus on sales coordination, reporting, and administrative support
- Calendar & Schedule Management: Manage the schedules of the CRO and RVPs, including meetings, travel arrangements, and events, ensuring business-critical priorities are met
- Sales & Business Support: Coordinate and support sales initiatives, ensuring timely and accurate regional reporting, forecasting, and CRM updates in Salesforce (SFDC)
- Project & Meeting Coordination: Prepare and manage agendas for sales meetings, QBRs, and other relevant events; attend and track follow-up actions to drive completion
- Stakeholder Liaison: Act as a key point of contact between the CRO, RVPs, internal teams (HR, Legal, Sales Operations), and external clients or partners
- Expense & Resource Management: Track and manage sales team expenses, regional travel, and budget reporting; ensure timely and accurate expense submissions
- Sales Team Education: Educate regional sales teams on corporate policies, and ensure alignment with global sales goals and best practices
- Reporting & Forecasting: Assist in maintaining accurate regional sales forecasts, leveraging Salesforce to track and report on key metrics
- Cross-functional Collaboration: Work closely with marketing, HR, and other departments to align on sales campaigns and operational improvements
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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