IT Engineer, Snorkel AI
Contract
Pay Rate: $75-85/hr
1+ day a week in office (Redwood City, CA)
Data-centric enterprise AI platform for
Be an early applicant
Data-centric enterprise AI platform for
101-200 employees
Be an early applicant
Pay Rate: $75-85/hr
1+ day a week in office (Redwood City, CA)
101-200 employees
Company mission
To empower everyone to solve their most impactful problems through data-centric AI.
Role
Who you are
- Have experience with cloud platforms like AWS, GCP, or Azure
- Have supported business continuity planning or data loss prevention
- Have experience building custom automation between various tools
- Exceptional problem-solving and troubleshooting abilities
- Strong prioritization and time management skills
- Ability to work independently while supporting team goals
- Experience with ticketing systems and support metrics
- Proven track record of thriving in high-pressure environments
Desirable
- 6+ years of experience managing corporate IT systems in a modern cloud-first environment
- A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization
- Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management
- Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices
- Experience supporting a company’s IT with little or no oversight
- Experience managing vendor relationships
- Security and Compliance focused mindset
- BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience
What the job involves
- Efficiently handle complex IT support issues in a high-velocity environment
- Triage and prioritize multiple competing requests effectively
- Identify and implement process improvements to enhance support efficiency
- Contribute to knowledge base development and documentation
- Mentor junior team members on best practices and technical skills
- Resolve complex technical issues across various platforms and applications
- Handle escalations and independently drive issues to resolution
- Develop and maintain technical documentation
- Identify trends in support requests to drive systemic improvements
- Collaborate with IT Systems Engineering on complex problem resolution
- Identify opportunities for automation and process enhancement
- Contribute to the development of support scripts and tools
- Help design and implement scalable support workflows
- Maintain and improve IT knowledge base and self-service resources
Our take
Demand for AI is increasing in almost every industry, but the machine learning that fuels it is tedious to set up. In order to train machine learning algorithms, training data must be labelled manually, and this contributes to expenses in time, money and resources when integrating AI within a business.
Snorkel AI develops programmatic approaches to data labelling in order to automate the setup process of machine learning and decrease the required timeframe for a business to begin providing AI services. In addition to these automated data categorization services, the company also integrates data training, management, and analysis into a unified AI-deployment platform.
The complex computer science behind AI setup has resulted in many businesses without computer science backgrounds being left behind, and Snorkel AI has set this as their target audience. As of 2023, this customer base has tripled in size since Snorkel AI's founding and in 2024, enjoyed a new round of funding. With these promising developments, the company continues to innovate the sector.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2021
$85m
SERIES C
Apr 2021
$35m
SERIES B
Total funding: $135m
Company benefits
- Home office allowance
- Yearly wellness stipend
- Healthy meals, snacks & drinks in office
- 401k with a 100% match up to 5% of annual salary
- Regular team events
- Generous paid parental leave
- Work from home opportunities
- Health insurance
Company values
- We cultivate autonomy across the entire team by being open about our goals, wins, and challenges.
- We get to answers fast, focusing on what works—not what's fancy.
- In our field of AI and software engineering, we believe that diverse thinkers increase collective insights and knowledge.
Company HQ
Centennial, Redwood City, CA
Articles
Leadership
Alex Ratner
(Co-founder & CEO)Studied at Harvard and received a PhD from Stanford. They are also an Assistant Professor at the University of Washington.
Paroma Varma
(Co-founder)They hold a PhD from Stanford and was VP of Corporate Relations at the Society of Women Engineers. They have collaborated with teams at Facebook and Intel.
Braden Hancock
(Co-founder & Head of Technology)They have a PhD in Computer Science from Stanford, and worked as a Research Assistant with the Air Force and MIT. They were also a Software Engineer at Google, and a Researcher at Facebook.
Henry Ehrenberg
(Co-Founder)They studied at Yale and Stanford and worked at Facebook as a Quantitative Engineering Intern and a Senior Applied Research Scientist.
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