Junior Helpdesk Support Specialist, TransPerfect
Professional translation & localization services
Job no longer available
Professional translation & localization services
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment
- The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats
- Must be fluent in the English language
- The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)
- Knowledge of MacOS is desirable
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc
- Knowledge of Antivirus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to open a computer and replace defective components
- Desire to learn new skills
- Ability to follow through and document issues as well as resolutions
- Be able to work in a team-oriented, collaborative environment
- Familiar with Microsoft Active Directory a plus
What the job involves
- We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist
- You'll provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite includes AI translation solutions, website localization and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company has been featured on the Inc. 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Midtown South, New York, NY
Leadership
Phil Shawe
(Co-Founder, Co-CEO & President)Graduate of the University of Florida and NYU Stern School of Business. Phil co-founded TransPerfect in 1992 and has served as the Co-CEO since.
Jin Lee
(Co-CEO)Jin joined TransPerfect in 2003 as a Project Manager. SInce then, he has held a number of roles and moved into the role of Co-CEO in 2024.
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