Customer Success Manager, Mapp
Insight-led customer experience platform
Open for applications
Insight-led customer experience platform
201-500 employees
Open for applications
201-500 employees
Company mission
To liberate marketers to do what they do best — envision big ideas and put them into action.
Role
Who you are
- We’re looking for a commercially minded and proactive Customer Success Manager to own and grow a portfolio of clients, including well-known consumer brands
- Customer Success, Account Management, or similar SaaS experience
- Salesforce Opportunity and pipeline knowledge
- Background in digital marketing (email, SMS, push)
- Experience managing renewals and driving account growth
- Commercial mindset with a focus on revenue growth
- Ability to manage multiple client relationships
- Strong analytical skills with data-driven decision making
- Comfortable working with marketing technology platforms
- If you’re passionate about delivering exceptional client experiences, retaining clients and driving growth, and working in a fast-paced SaaS environment, we’d love to hear from you
Desirable
- Experience working with consumer brands
- Fashion/retail industry exposure
What the job involves
- This is a high-impact role where you’ll act as a trusted advisor, helping clients maximise value from our platform while identifying opportunities to drive retention and revenue growth
- Manage and retain a portfolio of client accounts
- Build strong, trusted relationships with key stakeholders
- Drive engagement, satisfaction, and long-term loyalty
- Own client retention and revenue performance
- Identify upsell and cross-sell opportunities
- Partner with Account Management on commercial growth strategies
- Manage end-to-end renewals for selected clients
- Proactively track contracts and lead negotiations
- Mitigate churn through early risk identification
- Advise on best practices across email, SMS, and push
- Support clients in achieving marketing objectives
- Use data insights to optimise campaign performance
- Work hands-on within the Mapp platform
- Build and execute multi-channel campaigns
- Support segmentation, targeting, and automation workflows
- Troubleshoot issues in collaboration with technical teams
- Partner with Technical Solutions on onboarding and projects
- Ensure seamless implementation and ongoing optimisation
- Act as the bridge between client needs and internal teams
- Maintain accurate records in Salesforce
- Track KPIs across client health, retention, and growth
Application process
- Contact: Rhys Leach
Salary benchmarks
Our take
Mapp provides an insight-led customer experience platform that lets businesses leverage their data to generate actionable intelligence for marketing strategy, as well as predict what their customers are going to do next.
Mapp means companies can tailor their customer experiences dependent on what particular clients want and need. It integrates easily with existing marketing ecosystems, making data easy to absorb and unify without having to change existing workflows. In addition, its unified "single customer" data view allows for hyper-personalization because it gives a 360-degree profile of individual customers.
As client acquisition and retention becomes more complex, there is a real need for solutions like Mapp's, and its pool of potential customers is vast. Moving forward on the back of 2025 funding, the company will focus on innovation and developing cutting-edge features in order to build its position as a leader in the ever-growing MarTech space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2025
$13m
GROWTH EQUITY VC
Sep 2013
$1.8m
SEED
Total funding: $14.8m
Company benefits
- Flexible & hybrid working
- Flexible unlimited vacation policy
- Social events decided by employees, such as wakeboarding, escape room, or paintball… anything is possible
- All our offices have a dedicated area where you can recharge your batteries and socialize with your colleagues
- Personal development program
- Modern office space with ergonomic office furniture
- Fresh fruit in the kitchen
- Joint sports activities like charity runs, football, jogging or beach volleyball
- Opportunity to volunteer for charitable causes during normal working hours up to 4 days per year
Company HQ
City of London, London, UK
Leadership
James Brooke
(CEO)Previously Operating Partner at Haatch, Strategic Board Advisory at StoryStream and was the CEO at Sweft.
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