Product Manager, Kraken.tech
Contract Journeys
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
Posted today
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- Proven experience leading large, complex products with multiple stakeholders and diverse user needs
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus
- Strong team player with the ability to work effectively with global teams
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation
What the job involves
- We’re seeking a hands-on Product Manager to help build our new Contract Journeys product within Kraken, delivering an industry-leading experience for our clients
- You’ll tackle complex challenges and create products that enable our customers to easily enter / amend / renew / exit complex contracts
- This is a critical capability for the new customer segments Kraken is rapidly expanding to : business, telco, complex energy accounts
- Long term, you and the team will participate in redefining Journeys as a whole for Kraken Customer (alongside the two existing Journey teams) and challenge the expectations with which they’ve been built thus far
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients
- Use your deep understanding of our communications products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
- Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy
- Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks
- Support the engineering teams to develop product features
- Develop relationships with communications product specialists within Kraken Technologies, and some client organisations
- Work across timezones to proactively manage dependencies and drive cross team collaboration
- Continuously identify ways to improve visibility, remove blockers, and accelerate development
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.3m
SERIES A
Total funding: $8.4m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
- Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
- Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
- Year-end gift voucher: Receive a €100 gift voucher at the end of each year
- Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
- Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
- NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year
Company HQ
Fitzrovia, London, UK
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 28 more jobs at Kraken.tech