Team Lead of Solutions Engineering, Noibu Technologies
Post-Sales
$150-170k
Plus performance bonuses and equity
eCommerce error monitoring platform
Job no longer available
eCommerce error monitoring platform
101-200 employees
Job no longer available
$150-170k
Plus performance bonuses and equity
101-200 employees
Company mission
Noibu is on a mission to build the best company for its customers and its team - passionately ensuring eCommerce sites don't lose revenue and can provide a seamless experience for their customers.
Role
Who you are
- 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment
- Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow
- You're technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. You can hold your own in technical conversations with engineering stakeholders on the customer side
- You're a confident, polished communicator who can simplify complex technical concepts for non-technical audiences and command the room on a strategic customer call
- You're customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue
- You're proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either
- You're comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's
Desirable
- Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space
- Background working with session replay, error monitoring, RUM, APM, or experience analytics tools
- Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function
- Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics)
- Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company
What the job involves
- As Team Lead, Post Sale Solutions Engineering, you'll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu's customers, maintaining technical buy-in, and driving successful adoption and renewal of our products
- This is a true player-coach role: you'll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team
- Reporting to the Director, Solutions Engineering & Support, you'll act as a coach, strategist, and senior technical lead for the team, while partnering closely with Customer Success, Product, and Engineering leaders to help shape how our team operates as we scale
- Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows
- Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans
- Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing
- Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders
- Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering on feedback, testing, and launches
- Stay technically sharp. Maintain deep expertise in Noibu's product, roadmap, and competitive positioning so you can lead from the front on every customer conversation
Our take
Noibu develops software that detects and resolves glitches in online stores, helping eCommerce companies supply better experiences for their customers and hence improve their retention and revenue.
The Noibu platform monitors functions such as add-to-cart and checkout, as well as providing notifications if the site were to go down. With more and more stores moving online, and a long list of reasons an eCommerce site might experience issues, a product such as Noibu's is likely to be in growing demand.
In 2023, the company was ranked number 8 on Globe and Mail’s list of fastest-growing firms, highlighting the vast growth it has undergone. Serving brands such as Avon, Champion, and Guess, it is clear Noibu's error-monitoring software is meeting an industry need, and plans to evolve beyond its current niche into unified eCommerce analytics and monitoring.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited Vacation
- Health & Dental Benefits from day 1
- Health Care Spending Account
- Accessible Team Socials
- Flexible Working Style
- Endless Learning & Growth
- The Best Tech
Company HQ
The Glebe, Ottawa, ON
Leadership
Kailin Noivo
(Co-Founder & President)Was CRO of the company for 1.5 years. Worked in Finance at the BMO Financial Group, and was Director of Marketing and Public Relations at the Telfer Business Law Association.
Robert Boukine
(Co-Founder & CEO)Previously the company's CPO for 4 years. Was Senior Financial Advisor at CIBC, and worked in Digital Projects and Finance for Startup Canada.
Filip Slatinac
(Co-Founder & CTO)Graduate of the University of Ottawa, with a BASc in Software Engineering.
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