Technical Support Specialist, Minute Media

$55-65k

This position is also eligible for performance-based compensation

CSS

HTML

Zendesk

REST API

Junior level

Remote from US

Video and multimedia publishing platform

Be an early applicant

Video and multimedia publishing platform

201-500 employees

B2BPublishingContentDigital MediaSaaSAdvertisingVideoMedia

Be an early applicant

$55-65k

This position is also eligible for performance-based compensation

CSS

HTML

Zendesk

REST API

Junior level

Remote from US

201-500 employees

B2BPublishingContentDigital MediaSaaSAdvertisingVideoMedia

Company mission

To power the world’s most passionate storytellers.

Job

Company

Role

Who you are

1-2 years' experience in the enterprise technical support field
Experience with HelpDesk Ticketing Systems (Advantage if it’s Zendesk)
Fluency in English and exceptional verbal and written communication skills
Responsibility, reliability, and accountability
Strong technical and problem-solving skills with a strong customer service orientation
Experience working with Web Applications, highly desirable
Experience/Knowledge of HTML & or CSS, highly desirable
Restful API knowledge, highly desirable

What the job involves

We are looking for a resourceful Technical Support Specialist to join our growing global team. As part of the role, you will provide enterprise-level technical support to our customers via email, chat, and other support channels as required
Provide Technical Support on a day-to-day basis for customers, platform users, and Internal Company teams
Take ownership and initiative to navigate towards resolutions, which include research, troubleshooting, and following standard procedures for proper escalation to the appropriate teams
Work side by side with the QA, Development, Product, and Business Operations teams across the company
Provide prompt and accurate feedback to customers and from the customers to the Product and Dev teams
Manage onboarding and training for owned and operated sites
Document knowledge in the form of knowledge base tech notes and Help Centers
Notifications, downtime, and feature releases communication to all platform user types
The position requires availability during weekends and after business hours

Our take

Minute Media operates in the ever-evolving digital sports and entertainment landscape, where innovation is key to staying ahead. As traditional media struggles, digital platforms that focus on niche, engaging content - especially in sports - are thriving. And this is something Minute Media is capitalizing on. engaging global audiences across multiple channels, including social media, streaming, and interactive content.

The company owns and operates renowned sports brands, including Sports Illustrated, The Players' Tribune, FanSide, and 90min. Alongside this, it provides sports highlight rights through its acquisition of STN Video, a move that enhances its offerings of video content and distribution technology.Helping the company firmly establish itself as a leader in digital sports media.

On top of this, the company has recently been making significant strides, securing substantial funding and successfully raising its valuation to over $1B. With growing revenue from branded content and a focus on high-demand areas, like women's sports, Minute Media's future is looking very bright.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-10% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 11 rounds)

Oct 2022

$25m

LATE VC

Sep 2021

$20m

LATE VC

Total funding: $205.8m

Company HQ

Hudson Square, New York, NY

Leadership

Asaf Peled

(Founder & CEO)

Previously a Senior Manager of Corporate development at Cisco Systems, Board Observer at Qumranet (Red Hat), and Senior Associate at Apax Partners MidMarket.

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