Customer Success Analyst, Tines
+ Startup equity
No-code automation for security teams
Open for applications
No-code automation for security teams
201-500 employees
Open for applications
+ Startup equity
201-500 employees
Company mission
Our mission is to make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- Our ideal candidate is someone who knows B2B SaaS and can leverage data to drive real commercial impact
- You’re excited by the idea of building relationships and trust with our Customer Success (CS) teams while helping to improve our overall approach to data infrastructure, analysis and impact
- You are more interested in solving complex problems than finding complex solutions, and can unblock yourself efficiently when you hit roadblocks or unexpected challenges
- 5+ years experience working as part of a data analytics team in a SaaS organisation
- Strong familiarity with B2B SaaS metrics and operations, including customer success management, support and customer analytics
- Have demonstrated knowledge in all elements of a data & analytics setup, e.g. BI tools (we use Looker), ETL/ELT, SQL, Data Visualisation, Web Analytics
- Are hands-on and pragmatic, able to take end-to-end ownership of analytics projects from conception to delivery
- Can ‘unblock’ themselves: a willingness and aptitude to rapidly pick up new concepts to get the job done
- Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail
- Well-rounded interpersonal skills, and experience interacting with diverse stakeholders
Desirable
- Previous experience with one or more of Looker, Snowflake, FiveTran and web-based applications
- Specific experience with Salesforce data models, as well as Fivetran, Snowflake, Looker and DBT
What the job involves
- Reporting to our Director of Data and Analytics, we are looking for someone to partner with our customer success teams and drive better decision-making with data
- You’ll work closely with customer success and support leadership to identify opportunities, solve problems and become a truly trusted advisor
- Embed within our CS teams to deeply understand their strategy, culture and operations
- Identify, own and drive complex data and analytics projects from design to delivery to address business needs including:
- Strategic and ad-hoc reporting on key CS areas
- Deep analysis to gain understanding of business challenges
- Designing, implementing, and leveraging operating metrics to aid strategic and functional decision-making
- Design and utilize data pipelines, reporting platforms and analytics solutions to power this work
- Collaborate effectively with other teams to drive data integrity and improve our data ecosystem, contributing to the data team’s wider efforts
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
Tines was founded by two highly experienced security engineers, and this has allowed the company to maintain a laser-sharp focus on solving cyber security's biggest challenges. Their solutions save security teams valuable time and energy, allowing them to focus on more business-critical tasks. Tines now serves an impressive range of clients, including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader. Having raised $55 million in Series B extension funding in 2022, the company has the means to consolidate its position and is investing in wider adoption by global enterprises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2024
$50m
SERIES B
Oct 2022
$55m
SERIES B
Total funding: $146.1m
Company benefits
- Competitive salary
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company values
- Deliver solutions: Fear, uncertainty, and doubt (FUD) is a counterproductive sales tactic used by many vendors that forces security teams to be on high-alert for unnecessarily draining periods. We speak candidly about the threats facing organizations and build features to help address them.
- Customer-centric: We measure our success through our customers’ success and seek to establish personal, long-term relationships. We deliver the highest level of support possible and will continue to make this a priority, even as we grow.
- Fuel innovation: Our greatest opportunities are yet to come. We’ll only inspire experimental thinking by staying agile and finding new problems to solve. As users of our own platform, we’re our own toughest critics. Above all else, we’re immensely proud of what we’re building.
Company HQ
Dublin, Ireland
Articles
Leadership
Eoin Hinchy
(CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(CCO)Was an IT Security & Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at Tines