Product Support Specialist, Leapsome
German Speaking
€40-70k
+ pre-IPO equity package + Bonus
AI-powered HR software and people platform
Open for applications
AI-powered HR software and people platform
101-200 employees
Open for applications
€40-70k
+ pre-IPO equity package + Bonus
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- This role is ideal for someone who's technically curious, loves learning how complex products work, and wants to grow in a fast-paced, AI-forward environment
- Technical curiosity and a fast learner mindset — you enjoy connecting the dots in a multifaceted product
- Experience in customer support and technical troubleshooting (SaaS background is a plus)
- Strong written and verbal communication skills in both German and English
- Well-organized, proactive, and confident managing multiple priorities independently in a dynamic environment
- An interest in conceptual work and the project management skills to turn ideas into action
- A drive for continuous improvement — both for the customer experience and your own ways of working
- Enthusiasm for using AI to work more efficiently and find new ways to support users
What the job involves
- We're looking for a German-Speaking Product Support Specialist to join our Berlin support team
- You'll be the go-to expert for our German-speaking customers — diagnosing technical issues, answering product questions, and making sure every user gets the most out of Leapsome
- You'll work closely with Support, Product, and Engineering teams, and play an active role in shaping how we deliver a world-class support experience
- Support German- and English-speaking customers via email with clarity, empathy, and technical depth
- Own tickets end-to-end — from first response to resolution — ensuring timely and effective outcomes
- Investigate and troubleshoot complex issues to identify root causes
- Collaborate closely with Product and Engineering teams to surface recurring issues and drive fixes
- Contribute to internal documentation, self-service resources, and ongoing process improvements
- Run office hours to empower customers with product knowledge
- Actively use and experiment with AI tools to optimize workflows, automate insights, and elevate support quality
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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