Technical Support Specialist, Leapsome
German Speaking
+ pre-IPO equity package
AI-powered HR software and people platform
Open for applications
AI-powered HR software and people platform
101-200 employees
Open for applications
+ pre-IPO equity package
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- Technically curious and quick to learn new systems; you enjoy connecting the dots across our multifaceted product
- Experienced in customer support and technical troubleshooting (SaaS environment a plus)
- Clear and confident communicator in both English and German language
- Organized, proactive, and comfortable managing multiple priorities independently in a fast-paced environment
- You enjoy conceptual work and bring good project management skills to turn ideas into action
- Motivated by continuous improvement, both in customer experience and in how we work
- Excited about leveraging AI to streamline your work and discover new ways to help users
- If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- We’re looking for a Technical Support Specialist to join our Berlin-based Support team
- In this role, you’ll be the first line of contact for our users, investigating issues, resolving technical questions, and ensuring every customer gets the most out of our platform
- You’ll collaborate closely with teammates and other departments to deliver a seamless support experience that reflects our commitment to quality and innovation
- Support customers via email with clarity, empathy, and technical depth
- Own each inquiry from start to finish, ensuring timely and effective resolution
- Troubleshoot complex issues to pinpoint root causes
- Collaborate with teammates, Product, and Engineering to share insights and resolve recurring challenges
- Contribute to internal documentation, self-help resources, and support process improvements
- Host webinars and office hours to empower our customers with knowledge
- Experiment with AI to improve workflows, automate insights, and enhance support quality
- Open, collaborative, and feedback-driven culture
- Our digital toolkit, including Leapsome, Zendesk, Notion, Slack, Zoom, and Google Suite, enables seamless remote collaboration
- We also enjoy meeting each other frequently in our office in Berlin Mitte, and get together with our NYC colleagues once per year at our company's offsite at a stunning location somewhere in Europe
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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