Senior Project Manager, Croud
Digital Marketing
+ Discretionary annual performance based incentive
3+ days a week in office (The Bard Building, London)
Performance marketing agency
Be an early applicant
Performance marketing agency
501-1000 employees
Be an early applicant
+ Discretionary annual performance based incentive
3+ days a week in office (The Bard Building, London)
501-1000 employees
Company mission
To drive business performance and growth for ambitious brands through reinvention.
Role
Who you are
- Highly organised and detail-oriented, with a proactive approach to identifying and solving problems
- A strategic thinker with a strong passion for operational excellence, innovation, and implementing processes that drive efficiency across teams
- A confident and articulate communicator, capable of delivering clear, impactful presentations and reports, leading both client-facing and internal meetings, and effectively communicating strategic updates
- Demonstrated experience in managing end-to-end digital marketing projects within an agency environment
- Skilled in defining scopes of work, accurately costing projects, and ensuring delivery stays aligned with agreed scope and objectives
- Strong knowledge of resource planning, including forecasting, scheduling, and adjusting team allocations to meet project needs
- Tech-savvy, with experience in introducing and embedding tools and automations to optimise workflows and reduce manual effort
- Proven leadership and mentoring skills, with the ability to foster collaboration, alignment, and accountability across cross-functional and specialist teams
What the job involves
- This is an exciting opportunity for an accomplished Senior Project Manager to drive transformative change within Croud’s client portfolio
- You will be at the forefront of optimising operational excellence, enhancing client value, and ensuring sustained profitability across complex, high-impact digital marketing engagements
- You will transcend traditional project management, acting as a catalyst for operational innovation and effectiveness across major client accounts
- You will leverage your expertise in digital marketing, coupled with exceptional commercial acumen and leadership skills, to foster a culture of continuous improvement and deliver unparalleled results
- This role demands a proactive, strategic thinker capable of identifying and resolving systemic challenges, implementing best-in-class operational frameworks, and driving significant efficiency gains
- You will be instrumental in shaping the future of our client delivery model, ensuring it remains agile, scalable, and aligned with our clients' evolving needs
- You will be expected to identify the root cause of challenges and implement best practice for account management, deliverables planning, timelines, and stakeholder management
- You’ll play an integral role within our triumvirate structure, meaning you’ll be one of three leaders responsible for driving success across a client portfolio - which we call our “team of teams” structure
- Working closely with the Managing Partner, and a Strategy & Planning Lead to drive business growth, profitability as well as a number of other KPIs
- Working closely with specialist teams to define scopes of work, and cost projects and deliverables
- Planning out schedules mapping key milestones and dependencies
- Leading on the presentation of client roadmaps
- Checking delivery vs. scope and holding internal stakeholders accountable
- Ensuring project schedules, client status reports and account development plans remain up to date
- Leading internal and external status meetings as required
- Owning client RAG status reports, risk and change logs
- Pulling and reviewing hours burndown reporting (resource to client fee)
- Leading client communications on project progress across paid media, SEO and data workstreams
- Flagging concerns and or areas outside agreed project tolerance to the relevant senior sponsor
- Working with the relevant senior sponsor to put in place plans to mitigate the risks flagged
- Developing and implementing strategic vision for operational excellence, driving continuous improvement and innovation across the agency
- Leading the design and implementation of standardised operational processes to enhance efficiency, consistency, and scalability
- Driving the adoption of automations, tech and tools across operational teams to streamline workflows and reduce manual effort and decision-making
- Encouraging and facilitating seamless working relationships between internal stakeholders within different specialist teams
- Designing and delivering training to internal specialist teams on effective account management and project management best practices
- Within your client portfolio you'll work with specialists to look ahead at key milestones and events and schedule people's time
- Adjusting hours allocation as required for those within your team of teams to ensure people are effectively utilised
- Working with a central resource management lead where required to tap into those outside of your team or move individuals around where required
- Working with the Managing Partner to scope requirements for new resources and business case new headcount for your clients and projects
- Cultivating and maintaining strong, strategic relationships with key client stakeholders, acting as a trusted advisor and strategic partner
- Leading and mentoring team members across cross-functional teams, fostering collaboration, alignment, and accountability across all disciplines
- Delivering clear, concise, and impactful executive-level communications and presentations, providing strategic insights and updates to key stakeholders
- Leading organisational change initiatives, ensuring smooth adoption of new processes, technologies, and best practices
- Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours)
Salary benchmarks
Our take
Marketing teams are often under-resourced and over-stretched, and the 24/7 nature of the field only amplifies these difficulties. Yet, digital marketing continues to be a vital part of businesses marketing strategy as the opportunities for business success online continue to grow.
Croud has a unique approach to assisting digital marketers. It's propriety technology supports planning, automation and delivery of digital marketing campaigns. Croud's capability to deliver this at scale is supported by their "Croud Control" platform, a digital platform that links over 2,300 on-demand digital experts known as "Croudies" to clients.
Croud continues to expand its network of "Croudies" and the digital products available to clients. For example, its in-house "Croud Creative" team provides instant creative resources to media teams allowing them to create world-class campaigns. It also continues to make acquisitions to strengthen its position, and remains well regarded in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2019
$40.5m
LATE VC
Total funding: $40.5m
Company benefits
- Work from home opportunities
- 25 days holiday a year
- Annual performance bonus
- Sale commission
- Recruitment referrals bonus
- Gym membership contributions
- Ride to Work scheme
- Rail card
- Season Ticket loan
- Free fruit, breakfast cereals and tea & coffee
- Free home office chair
- Life and income protection
- Medical cash plan
- Share option scheme
- Agile Working Policy
- Summer Fridays
Company HQ
London, UK
Leadership
Ben Knight
(Founder)Ben worked within search for over ten years, and realised there was a gap in the market to deliver a more innovative way of working, so founded Croud, to cater to clients' 24/7/365 demands
Luke Smith
(CEO)Luke started his career at News International and The Economist, then turned his hand to agency relationship management at Google, where his belief that the agency model was broken grew.
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