Director of International Benefits, Justworks
Salary not provided
Senior and Expert level
London
Remote from UK
Business operations platform
Open for applications
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Open for applications
Salary not provided
Senior and Expert level
London
Remote from UK
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are both a strategist and an operator, equally comfortable shaping a long-term roadmap and navigating daily operational challenges. You thrive in complex, fast-moving environments and take pride in building scalable frameworks that balance compliance with creativity
- You bring entrepreneurial-ness, curiosity, creativity, and commercial acumen to your work. You enjoy building things from the ground up, negotiating with partners and vendors, innovating, and translating customer insight into strategy
- Most importantly, you are passionate about creating benefits offerings and experiences that make employees feel cared for and valued and customers confident in our global platform
- We are looking for a strategic, entrepreneurial leader who has built and run complex global programs, products or businesses and wants to take on the challenge of building a world-class international benefits business
- 8-10+ years of experience managing, building and operating a substantial global business, product line or function with at least 3+ years of experience and deep knowledge within global benefits, global insurance, global employment or EOR across multiple geographies
- Demonstrated ability to build from the ground up, operate with autonomy, and thrive in highly complex, global ambiguous environments
- Exceptional commercial and operational instincts; ability to design scalable systems, navigate partnerships, evaluate tradeoffs; strong vendor and partner management
- Strong negotiation skills with partners; experience running global RFPs and renewals
- Excellent communication and stakeholder management skills across diverse cultures and levels
- Analytical fluency with benefits cost modeling, vendor performance metrics, and ROI analysis
- Track record of leading distributed teams and scaling processes internationally
- Fluency in multiple language and/or experience living in and doing business in multiple countries is a plus
- Experience leveraging AI and automation to benefit operations and processes
- Comfort operating in a fast-paced, high-growth tech or HR services environment
What the job involves
- As the Director of International Benefits at Justworks International, you will build and own the strategy, design, and execution of employee benefits programs across all international markets for our Employer of Record (EOR) business
- Benefits are a key differentiator, a growth engine, and a critical lever to win and retain EOR customers—with the potential to become a multi-million dollar revenue opportunity
- You will define and implement a multi-country benefits strategy that delivers competitive, compliant offerings around the world, manages vendor and partner relationships end to end, and seamlessly integrates benefits into our global operations and in-app experience
- You will build, lead, and motivate a distributed team of regional benefits experts—ensuring every country’s offering aligns with our global strategy
- You’ll work cross-functionally with Product, Operations, Customer Success, and Sales to define and scale a portfolio of benefits that deliver both locally competitive and globally differentiated experiences for our customers and their employees
- This includes balancing a top-down, scaled global approach—driving partnerships with global brokers and providers—with a bottoms-up lens to identify and launch the most relevant benefits in each market
- You’ll lead a high-performing global team while partnering closely with our US Risk & Insurance team to unlock scaled global relationships
- Global Strategy & Design: Develop and execute a multi-region benefits strategy that aligns with Justworks’ international growth goals and values and ensures competitiveness and compliance
- Team Leadership: Manage, motivate and mentor a growing Global Benefits team, starting by hiring Benefits Specialists in key regions; define clear ownership, standards, and performance metrics
- Global Partnerships: Build and oversee global broker and carrier relationships, negotiating best-in-class coverage, pricing, and service levels
- Product Innovation: Identify, evaluate, and launch new benefits that differentiate our EOR offering—for example, wellness, family support, flexibility, and mental health programs tailored by region
- Renewal Oversight: Own the global renewal calendar; ensure consistent process, data integrity, and timely execution across all markets
- Compliance & Governance: Ensure statutory compliance in every country; maintain documentation, audits, and alignment with Legal and Compliance
- Insights & Analytics: Develop a unified view of benefits cost, utilization, and satisfaction; partner with Finance on budgeting and forecasting
- Stakeholder Partnerships: Collaborate cross-functionally with Payroll, Legal, HRIS, Sales, and Product teams to enhance employee and customer experiences
- Employee Experience: Drive clear, engaging communications around benefits launches and updates that empower employees globally
- Cross-functional Execution: work across International, US Risk & Insurance to deliver globally scaled and local broker relationships that seamlessly plug into our offering
- As the International Benefits leader, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
- Entrepreneurial ownership - defining, building and execution solutions end to end in a fast moving and complex environment
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Curious - the innate desire to learn, grow and understand
- Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees
- Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Salary benchmarks
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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