Operations Analyst, Middesk
Temporary
$30 per hour
5 days a week in office
Business identity platform
Open for applications
Business identity platform
101-200 employees
Open for applications
$30 per hour
5 days a week in office
101-200 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- Proven ability to manage multiple tasks and prioritize personal work streams
- Ability to complete high volumes of various tasks and meet or exceed fulfillment quotas while maintaining accuracy
- Are process and solution-oriented, work with a high attention to detail, and are comfortable making decisions with available resources
- Ability to learn quickly and adapt to a dynamic environment
- Are hungry and coachable with an insatiable appetite for learning
- A proactive and problem-solving mindset; you view obstacles as an opportunity for growth and impact
- Collaborative team player with the ability to work well with cross-functional teams
What the job involves
- Middesk’s Entity Management business helps our customers to understand, manage and maintain their business information and relationships
- The Entity Operations Fulfillment team is responsible for establishing and maintaining our customer’s relationships with state agencies by creating online accounts, submitting registrations and monitoring communications
- To help our customers focus on growing their own businesses and maintain state employment compliance, we remove both complexity and operational burden from our customers by guiding them through the payroll tax registration process
- In this role, you will join a team of 6 ops analysts supporting our Entity Management product line
- Your day to day will be reviewing and submitting tax registrations, working with customers to resolve poor data issues, and reviewing state notifications
- You will develop expertise in the nuances of state registrations and leverage that expertise to rapidly and accurately complete the outlined tasks on behalf of our customers
- Our Entity Management business line is growing and we’re excited to bring on board new team members that are excited to accelerate this growth
- While this is a queue-based, highly operational role, there will be opportunities to support projects and, based on business need
- Please Note: This is a temporary three-month position, with the potential to extend based on business needs
- There is an expectation of 5 days per week in our NYC office
- Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections while also supporting flexibility where possible
- Become an expert in the nuances of state registrations and transfers as you quickly and accurately process and submit state registrations
- Follow up with customers on inaccuracies in the application to ensure that we accurately and rapidly complete their state registrations
- Contact state agencies for follow up on untimely correspondences or clarify evolving state registration requirements
- Collaborate with the broader Entity Management Team to create and optimize processes for supporting new features and fulfillment streams by identifying gaps and needs of the internal team and our customers
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision.
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it.
- Ownership: We offer a stake in the company to every full-time employee through stock options.
- 401(k): We make it easy to save money for retirement.
- Parental leave: We offer three months of paid parental leave to any parent.
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely.
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office.
Company HQ
Financial District, San Francisco, CA
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder & CTO)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
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