Intermediate Backend Software Engineer, Ada

CA$102-131k

Plus stock option plan

MongoDB
JavaScript
Python
Elasticsearch
Redis
Node.js
Postgres
Azure
Junior and Mid level
Remote in Canada
Ada

Chatbot AI customer experience solution

Open for applications

Ada

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

CA$102-131k

Plus stock option plan

MongoDB
JavaScript
Python
Elasticsearch
Redis
Node.js
Postgres
Azure
Junior and Mid level
Remote in Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Role

Who you are

  • 2+ years of experience as a Backend Developer
  • Proficient with backend technologies (Python and Node.js, Javascript is an asset)
  • Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
  • Experience with 3rd party LLMs, such as GPT, Azure, Anthropic ect
  • Experience deploying code and strong developer operations
  • Commitment to personal growth and continued learning
  • Drive and willingness to make the people around you better
  • Self-starter, problem solver and strong communicator
  • Experience working with public APIs to build reliable third-party integrations

What the job involves

  • As an Intermediate Software Engineer on our team, you will work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and iteratively deliver the messaging platform that will drive more volume to our AI-driven CX platform
  • Execute on our ambitious product roadmap
  • Provide your perspective and ideas to help level up our current development practices
  • Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
  • Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

-29% employee growth in 12 months

Company

Company benefits

  • Generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan
  • Flexible work schedule
  • Digital first, fully remote with WFH budget
  • In-house social worker
  • Paid parental leave for Canadian and U.S. residents
  • Development opportunities

Company values

  • Authenticity
  • Courage
  • Empathy
  • Simplicity

Company HQ

Wellington Place, Toronto, ON

Leadership

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer & Developer)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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