Manager of Client Success, Warner Bros Discovery
$84-156k
Office located in Culver City, CA
Entertainment company
Open for applications
Entertainment company
1001+ employees
Open for applications
$84-156k
Office located in Culver City, CA
1001+ employees
Company mission
To take the world’s greatest possibilities and make them a reality - creating impact, inspiring imagination, and building connections.
Role
Who you are
- At least 3 ½ years experience in digital planning, account management, sales strategy or related jobs in the media industry
- Critical thinker, self-starter
- Strong analytical, communication and time management skills
- Ability to understand and interpret trends and react with strategic/tactical changes
- Strong technical skills and knowledge of MS office/Google Suite
- Strong communicator with ability to adjust / adapt to situations to maximize results
- Knowledge of industry technologies and systems (Operative, Salesforce)
- Ability to work in a remote environment (e.g. telephone, e-mail, IM, social media)
- Ability to work under tight deadlines in a dynamic environment
- Ability to multi-task and pivot daily
- Ability to lead and work with a diverse team
- Must have legal right to work in the US
What the job involves
- Assist VP and Directors, Client Success in managing a team of individuals responsible for the pre-sale process of media planning along with campaign management of live campaigns through invoicing for WBD’s digital properties and offerings
- This individual will lead team development in the building of media plans given pricing and inventory direction and will also manage the effective monitoring of campaign media as well as other client deliverables
- They will grow and mentor the client success team to provide white glove service with the goal of driving incremental revenue
- They will be responsible for keeping the day-to-day business thriving, and becoming more efficient
- Manages a team of CSMs/CSCs dedicated to meeting the operational needs of assigned clients
- Coordinates hiring and on-boarding of new team members. Creates and maintains documentation/training materials and identifies areas where additional training is needed to improve team performance
- Fosters a positive culture to encourage engagement, motivation, and team growth
- Partners with Operations counterparts including but not limited to, Pricing and Inventory, Yield, Sales Development, Product Strategy, Linear Counterparts, Ad Ops, Ad Tech to ensure we deliver all booked revenue in period
- Liaisons with Director and supporting teams to ensure strategic consistency across all elements of plan development and implementation
- Guides the team in managing campaigns via stewardship and partnership with Yield and Campaign Management, advise/execute necessary yield optimizations
- Provides recommendations on how to better improve current processes/strategies and helps implement new processes/strategies
- Coach team on how to recommend the most appropriate types of media to use, as well as the most effective media mixes to achieve client KPIs
- Evaluates the effectiveness of campaigns to inform future campaigns
- Provides support for larger sales initiatives, including convergence, innovation, AI, DDV and new product launches
- Recommends efficiencies and implement work stream to achieve them
Our take
Warner Bros Discovery (WBD) is an entertainment company formed from the 2022 merger of Warner Bros and Discovery. It is a leader in the creation, production, distribution, licensing, and marketing of content, with Warner Bros alone boasting a huge library – more than 100,000 hours of programming – before the companies were joined. WBD’s portfolio includes Discovery Channel, Warner Bros. Entertainment, Discovery+, HBO Max, and franchises like “Batman” and “Harry Potter”.
Both of the company’s previous businesses have operated throughout the digitisation of the media space. David Zaslav, CEO of WBD, headed Discovery during its expansion into digital media, to make it a “content company” over a “cable company”. The recent focus for Warner Bros has been on next-gen distribution efforts, expanding the availability of its content across platforms and devices to reach the modern viewer. The new company has plans to migrate to one tech stack, which will require extensive retooling, as well as exploring cost-saving automation opportunities for its operations.
Since the merger, the new giant that is Warner Bros Discovery has had a shaky start, forcing the company to wind down operations and cut back on content, which included the very public scrapping of the “Batgirl” movie. However, it now seems the company may have been ahead of the curve, as a wider trend of cutbacks has been seen from peers in the space. This early move, combined with a hyper-focus on cash generation, seeks to establish WBD as an outperformer in an industry on the downturn.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company HQ
Midtown Manhattan, New York, NY
Leadership
David Zaslav
(CEO, not founder)Spent 17 years at NBCUniversal including as President of NBC Cable LLC and NBC Media LLC.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Warner Bros Discovery