Operations Technology Program Manager, Stripe
$165.2-247.8k
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
$165.2-247.8k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years in program management, preferably at high-growth technology company with a track record of top performance; more senior opportunities available for those with more experience
- A track record of leading end-to-end execution of projects/programs that deliver quantifiable business impact
- Experience distilling complex needs to clear solutions
- Demonstrated ability to learn the implications of new technologies and systems
- Strong critical thinking and data-analysis skills, including SQL capability
- Enthusiasm for diving deep to understand the root cause of issues
- Initiative to propose creative solutions to cross-functional partners, especially in an engineering and product environment
- A desire to work in a fast-paced environment while balancing multiple priorities
- Strong written and verbal communication skills with a talent for articulating user challenges
Desirable
- A deep understanding of Operations or Support organizations
- Experience with technical platforms
- Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
- Experience in strategy consulting or finance
- Experience in a high-growth technology company
- Familiarity with CRM and/or customer care software
- Experience in other user-facing roles (e.g. customer support, sales, etc) that require time-sensitive responses
What the job involves
- The Operations Technology team is responsible for building the infrastructure to help our Operations organizations scale
- Businesses that run on Stripe - from fledgling upstarts to household names - place significant trust in Stripe to accelerate their success
- This makes our user-facing teams, and the software layer that connects them with users, mission-critical: users need fast, accurate and contextualized answers to their questions - 24/7 - over phone, chat, and email
- Our Ops Tech team partners with product and engineering teams to identify, scope, prioritize, pilot, and roll out tooling and product improvements to help Stripe help our users
- From self-serve optimization, to agent diagnostic and resolution tools, to tools driving internal efficiency across Stripe, our team’s mandate is expansive (2K+ support agents) and the biggest lever for improving our overall support experience
- As an Ops Technology Program Manager, you will be responsible for deeply understanding customer pain points as well as Ops priorities and metrics, translating those priorities into tooling needs, and then driving change at the intersection of Operations and our partner engineering teams
- We’re looking for folks who are laser-focused on metrics, seek to find the win-win with cross functional stakeholders, have demonstrated technical aptitude, and have the ability to lead through ambiguity
- Deeply understand user, agent, and partner organization pain points
- Utilize SQL to pull, analyze and articulate quantifiable business impact
- Translate business needs and operational pain points into technical requirements and product opportunities
- Work with Ops front line and engineers to debug technical issues
- Partner with the product and engineering teams to prioritize, pilot, and roll out new capabilities
- Assess and communicate implications of engineering developments to the Operations organization
- Represent Ops in product and engineering roadmap conversations
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 181 more jobs at Stripe