Partner Operations Specialist, Podium Education
Experiential education company for universities
Job no longer available
Experiential education company for universities
101-200 employees
Job no longer available
101-200 employees
Company mission
To supercharge student outcomes.
Role
Who you are
- This role is ideal for someone who is highly detail-oriented, tech-savvy, and thrives on creating structured, scalable systems that reduce friction and support a seamless partner experience and student enrollment
- 2–4 years in an operations, systems support, or implementation role
- Proficiency in Salesforce, Iterable, Zapier, basic data analytics, Notion, and form platforms (e.g., Paperform, Airtable)
- Solution-oriented and curious mindset when approaching data and problems
- Strong documentation, QA, and troubleshooting instincts
- Detail-oriented and comfortable managing multiple systems concurrently
- Effective cross-functional communicator with strong follow-through
- Experience in higher education, edtech, or SaaS preferred but not required
What the job involves
- Podium is a fast-growing, mission-driven SaaS company transforming how educators and students engage with learning
- As we scale toward our next phase of growth, we are seeking a Partner Operations Specialist to join our Partner Operations Team
- This is a great opportunity to directly contribute to the growth and success of a dynamic company
- The Partner Operations Specialist plays a dual role in executing operational delivery and maintaining the systems that power partner success
- This position supports the scaled, efficient delivery of our renewal-stage partners by managing registration workflows, forms, communications, data integrity, and automations
- You will be expected to operate with a clear enrollment lens, proactively identifying and resolving application and registration issues that may hinder student conversion and partner outcomes
- This role is essential to ensuring operational excellence, proactive enrollment management, and scalable delivery for our growing base of partners
- Success in this role is directly tied to improving student conversion and minimizing enrollment friction across all assigned partners
- This role is remote-flexible. We are located on South Congress Ave (next door to Allen’s Boots!) and would love to have you in the office occasionally, but no relocation necessary
- Configure and QA term-based workflows for registration, application, and form intake
- Maintain and update universal ITE and PODI application templates with dynamic logic per partner
- Monitor registration flows daily to identify stalled applicants, stuck statuses, or unexpected drop-offs
- Escalate registration barriers immediately and collaborate with Enrollment and Partner Success to drive resolution
- Support billing and enrollment processes, including census confirmation
- Coordinate with PSMs and Enrollment for clean term handoffs and launch execution
- QA landing pages, student enrollment journey, and email testing workflows with Marketing
- Build and send standard partner deliverables (minimum engagement, check-ins, performance summaries)
- Manage and coordinate resolution of key student blockers such as registration holds, minimum engagement risks, and withdrawal reporting, working cross-functionally to ensure timely resolution and partner visibility
- Maintain accurate Salesforce records across partner objects: Accounts, Partner Term Offerings, Partner Program Overviews, School Terms, School Systems, Contacts
- Migrate partner data post-signing from Close to Salesforce, including contacts, program specs, and agreement details
- Monitor Zapier workflows and escalate integration errors or breakdowns
- Perform L1 QA on form logic, display rules, and internal automations
- Track IOR and observer assignments; ensure correct reflection in Salesforce
- Assist with timing and delivery of automated in-term communications using Iterable
- Respond to Tier 2 internal support tickets; escalate Tier 3 issues to Partner Success
- Collaborate with Marketing, Tech, and Ops teams on form updates, logic fixes, and automation enhancements
- Track registration data, update partner dashboards, and flag potential delivery gaps
- Execute and support campaign readiness, testing, and QA in partnership with Marketing
- Work with technology on lifecycle comms: build Iterable journeys by stakeholder type (IORs, advisors, champions)
Our take
College students often face the challenge of lacking real-world experience, making it difficult to land their first job. This can be particularly true for students who don't have connections or access to internship opportunities.
Podium Education tackles this problem by providing undergraduate students with real-world project-based experiences through its university network and career accelerator platform. Partnering with over 60 universities and leading corporations like Intel, Podium allows students to build in-demand skills in areas like digital marketing, coding, and data analytics.
To further strengthen its reach and impact, Podium recently acquired Untapped, an all-in-one early career talent platform connecting students with top companies like JP Morgan and Stripe. This acquisition brings together Podium's extensive university network with Untapped's vast employer network, ultimately, positioning Podium to become a leader in experiential education.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2022
$20m
SERIES B
Oct 2020
$12m
SERIES A
Total funding: $32m
Company benefits
- 401k, health, vision, and dental insurance package
- Unlimited paid time off
- Excellent birthing and bonding leave policies
- Monday team lunches
- Extremely passionate and intelligent colleagues
- Super cool offices, if you live in Austin or Phoenix
- Monthly team events
- Have a massive impact on the lives of others, every day
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Brooks Morgan
(Co-Founder & CEO)Previously the founder and CEO of GetAccepted (acquired by The Princeton Review). They also served as the CRO at The Princeton Review, COO at Uversity, and worked in VP, BD, and Sales at Infegy.
Alex Ricken
(Co-Founder & CPO)Previously a Director of the Global Freshman Academy at EdPlus at Arizona State University. Prior to this, they held Directorial roles at Kaplan Test Prep and served as the COO at Grockit.
Christopher Parrish
(Co-Founder)Previously worked at 2U in various roles, including Director of Strategic Operations and Senior Vice President. Prior to this, they worked at McGladrey and Bank of America.
Share this job
View 4 more jobs at Podium Education