General Insurance Operations Team Manager, Lloyds
Secondment
£33.2-45.4k
+ an annual performance-related bonus and Share schemes including free shares
More information about location
1-3 days a week in office (Wellington Place, Leeds)
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£33.2-45.4k
+ an annual performance-related bonus and Share schemes including free shares
More information about location
1-3 days a week in office (Wellington Place, Leeds)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience leading teams in a fast‑paced, customer‑focused environment
- Strong coaching skills with evidence of improving performance
- Ability to interpret performance and quality data
- Knowledge of compliance, conduct risk and customer outcomes
- Confident communication and decision‑making skills
- Experience of culture positive driven activities
Desirable
- Experience in financial services, regulated operations or contact centres
- Involvement in change or continuous improvement activity
- Experience supporting recruitment or colleague development
What the job involves
- Hours: Full-time, 35 hours per week (reduced hours and job-share considered)
- We’re looking for a Team Manager to join our General Insurance Customer Operations team. You’ll lead and develop a team of frontline colleagues to deliver great customer outcomes while meeting service, quality, risk and performance standards
- You’ll set clear direction, coach performance, and create an inclusive environment where colleagues feel supported, motivated and able to grow. This role plays a key part in building technical capability and embedding a strong customer‑first culture
- Lead day‑to‑day operational performance, including service, quality, productivity, adherence and absence
- Use data and insight to identify trends, manage risks and drive improvement
- Coach and develop colleagues through regular 1:1s, side‑by‑side support and feedback
- Promote wellbeing, inclusion and engagement within your team
- Ensure compliance with policies, processes and regulatory requirements
- Handle escalations and complaints to achieve fair customer outcomes
- Communicate changes clearly and lead team huddles and meetings
- Support change initiatives, continuous improvement and new ways of working
- Contribute to recruitment, onboarding and capability building
Application process
- End Date: Monday 27 April 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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