Enterprise Customer Success Manager, Darktrace
More information about location
3+ days a week in office
AI cybersecurity solutions
Job no longer available
AI cybersecurity solutions
1001+ employees
Job no longer available
More information about location
3+ days a week in office
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- Darktrace is looking for an experienced leader to manage our Customer Success UK&I team
- You must have experience in enterprise software sales, pre-sales or customer success in a leadership role, ideally with a focus on account management and retention
- Darktrace works with the world’s largest organisations, so the candidate must be comfortable and show experience in working with C-Level executives at multinational organisations
- You are driven, dynamic, and curious with strong empathy for customers, their team and passion for cybersecurity, revenue, and growth
- Possessing deep knowledge of the cybersecurity landscape, industry trends, and competitive dynamics,you'll also have a proven ability in driving operational excellence through strategic prioritisation, people management, and confident leadership
- Furthermore, you excel at building and managing high-performing teams
- Excel in customer-facing management roles, particularly in subscription- and renewal-based business models
- Have a strong grasp of value drivers in recurring revenue models, pricing negotiation, upselling, and cross-selling
What the job involves
- Reporting to the VP of Enterprise EMEA, you will oversee the day-to-day operations of a diverse team of CS Team Leads and CSMs, supporting their professional development through coaching and mentorship
- As a Customer Success Director, you will be responsible for ensuring our clients successfully adopt and realise value; exceeding our customer retention targets across the UK&I Enterprise region
- Within this role you will partner with the regional Sales and Renewals team, to ensure that our customers are seeing the full value of the software, leading to a successful renewal and expansion opportunities
- As a key leader, this role is responsible for driving the usage, adoption, renewal, and expansion of Darktrace products while actively contributing to the growth of Annual Recurring Revenue (ARR)
- Success is measured by achieving total team goals, focusing on key metrics such as ACV retention, expansion pipeline development, and customer engagement
- The role involves creating and maintaining accurate team forecasts to meet retention and growth targets, serving as the primary escalation point to coordinate company-wide resources and ensure an exceptional customer journey
- It also encompasses hiring responsibilities, including scaling and upskilling the team, overseeing high-quality training, and supporting effective onboarding processes through collaboration with team leads
- Additionally, this leader engages in corporate development strategies to address skills and resource gaps while providing exceptional vision and support to foster a strong team culture
- Balancing strategic goal setting with tactical execution, the role includes managing challenging coaching conversations and inspiring individual teams to deliver outstanding results
Salary benchmarks
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company benefits
- 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
- Additional birthday day off
- Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
- Optional BUPA private medical insurance for you and your immediate family
- Life assurance with a benefit of 4x your annual basic salary
- Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
- Cycle to work scheme
- Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme
Company HQ
Cambridge, UK
Articles
Leadership
Poppy Gustafsson
(CEO)Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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