Customer Support Associate , Semble
£30-32k
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More information about location
Cloud-based medical & administration system
Job no longer available
Cloud-based medical & administration system
101-200 employees
Job no longer available
£30-32k
+ Share options
More information about location
101-200 employees
Company mission
To amplify the impact of healthcare professionals.
Role
Who you are
- To succeed in this role, you will need to be quick and eager to learn but also demonstrate incredible patience and an outstanding ability to communicate with clients in a friendly and straightforward way
- You must be comfortable thinking outside of the box when it comes to suggesting recommendations for how clinics should set up their workflows
- 2+ years’ experience in a client-facing support role
- 2+ years’ experience working at a SaaS company
- You have an exceptional composure and the ability to navigate tough client interactions without being emotionally affected
- You have excellent English verbal and written communication skills, with demonstrated ability to communicate effectively with users of various levels of technical proficiency
- You are quick, resilient, and agile, able to not only adapt but embrace new processes and changes
- You can truly hit the ground running, quickly navigate through systems, and use a computer with ease
- You are passionate, enthusiastic, and creative with a keen sense of ethics and integrity
- You have a clear “customer first” focus
- You can demonstrate your ability to understand technical products quickly and easily
- You can balance multiple priorities which require organisation, detail, prioritisation, and delivering outcomes
- Experience working in the healthcare industry and/or using Semble (nice-to-have, not mandatory)
- Proficiency in the French language or any other European language (nice-to-have, not mandatory)
What the job involves
- Semble is looking for a Customer Support Associate who will manage the crucial role of providing clients with an exceptional support experience. The main goal of the role is to provide outstanding care and facilitation as clinics start using their new system and supporting them throughout their journey with us
- Monitor the Support inbox for urgent matters and respond promptly
- Assist customers via email and calls, guiding them through queries
- Resolve customer issues promptly, foreseeing potential hurdles
- Maintain comprehensive records of customer interactions in CRM
- Conduct product training sessions and/or webinars for customers
- Develop self-service resources to aid customer navigation
- Collaborate across teams to enhance customer experience
- Support Customer Support Managers as needed
- Contribute to projects aligning with Support objectives
Salary benchmarks
Our take
In healthcare, overloaded systems riddled with room for error are in dire need of an overhaul. Semble (previously Heydoc) is one of the startups stepping in to try and fix the problem. Its integrated clinical system aims to help practices manage patient data and streamline their administration and operations.
Semble is not the only option in the market, but its focus on private hospitals and clinics may well work to its advantage, as many of its competitors primarily target the NHS. The company's cloud-based system aligns the company with the broader trend towards cloud-based operations, another good sign for its future growth.
A well-funded business, Semble has been able to remain at the forefront of innovation through adding automation and most recently, AI to its system. A considerable influx of investment in 2024 will help to consolidate its market position in the UK as well as support the expansion of its newer presence in France.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$15m
SERIES B
Sep 2021
$8.3m
SERIES A
Total funding: $27.5m
Company benefits
- The great feeling coming with knowing you do something that matters: improving healthcare!
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days holiday a year (including BH), that we will expect you to actually take so you can recharge and rest
- Get the tech you need - You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva.
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office
Company values
- Impact - we do work that matters
- Collaboration - we are in it together
- Human touch - we deeply care
Company HQ
WeWork Bercy, Paris (France)
Leadership
Christoph Lippuner
(Co-Founder & CEO)Previously Executive Director at J. P. Morgan, before Co-founding and serving as CEO at Orogo.
Mikael Landau
(Co-Founder & CTO)Previously Executive Director at Goldman Sachs, before moving on to Co-found Orogo.
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