Senior Manager of Account Management, Dandy
Enterprise
$140-170k
Digital dental lab
Be an early applicant
Digital dental lab
501-1000 employees
Be an early applicant
$140-170k
501-1000 employees
Company mission
To modernize the dental lab process.
Role
Who you are
- 7+ years of experience in Account Management, Customer Success, or a related field, with at least 3-5 years in a leadership role, preferably in managing Enterprise customers who have multiple locations or multiple governance levels
- Proven ability to drive NRR and GRR improvements within enterprise customer segments
- Expertise in implementing and optimizing tools like Salesforce and Vitally
- Strong leadership skills with a track record of building and developing high-performing teams
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Demonstrated success in cross-functional collaboration to achieve shared goals
What the job involves
- As the Head of Enterprise Account Management, you will lead the team responsible for managing Dandy's enterprise-level accounts. Your primary focus will be on driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong customer relationships, ensuring enterprise clients achieve their business goals, and identifying opportunities for growth
- You will collaborate closely with Sales, Product, and Customer Support teams to enhance the customer experience, drive account expansion, and meet revenue objectives
- In this role, you will develop and implement tools and processes to support the team’s success, particularly in managing complex enterprise relationships and ensuring scalability across a diverse client base
- Drive NRR and GRR through strategic account planning and proactive customer engagement
- Identify and execute upsell and cross-sell opportunities within enterprise accounts, with a focus on expanding into new locations
- Develop and implement churn reduction strategies tailored to the enterprise customer segment
- Lead, mentor, and inspire a team of Account Managers to deliver exceptional customer outcomes and achieve revenue growth targets
- Establish and track key performance indicators (KPIs) to ensure team accountability and success
- Develop tailored strategies to meet the unique needs of multi-location and enterprise-level clients
- Build strong, strategic relationships with enterprise stakeholders to drive long-term value and strengthen partnerships
- Enhance the enterprise customer experience, ensuring satisfaction, loyalty, and retention
- Develop and scale processes for customer tracking, engagement, and retention using tools like Salesforce, Vitally, and Zendesk
- Utilize data-driven insights to manage customer health, identify risks, and uncover growth opportunities
- Partner with cross-functional teams (Sales, Marketing, Product, RevOps, Enablement, and Customer Success) to align on customer goals, address challenges, and define success metrics
Our take
Dentistry, a $200B industry, has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants.
Dandy aims to build a full operating system for dental practices, offering a "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. That’s why we offer comprehensive health plans to provide you the coverage you need to thrive. Our plans include a High-Deductible Health Plan that is 100% free for employees only and Dandy contributes a monthly amount to your Health Savings Account (HSA). We include a health care option that covers 100% of employee-only premiums and offer a variety of plans for you to choose one that best fits your needs
- Flexible time off: Time away from work is important. We have flexible time off and paid leave programs to ensure you get time off when you need it to relax and recharge.
- Investing in your wellbeing: Your wellbeing is multifaceted so we’ve intentionally designed our benefits to reflect that. From physical and mental health to financial security, we provide a range of programs and resources to support you in all aspects of your life
- Stock options: One of our values is “be an owner” because you are. We want everyone to feel invested in Dandy’s success
Company HQ
Tribeca, New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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