Account Manager, Pagos Solutions
More information about location
Intelligent payment infrastructure for commerce
Open for applications
Intelligent payment infrastructure for commerce
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To deliver intelligent payments infrastructure that provides businesses with the tools they need to improve processing operations, accelerate revenue growth, and delight new and returning customers.
Role
Who you are
- 10+ years of experience in account management, sales, or business development within the payments industry
- Proven track record of successfully managing customer relationships with an eye for detail and driving revenue growth in a B2B environment
- Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with customers and collaborate with internal cross-functional stakeholders at all levels
- Strategic thinker with a deep understanding of the payments industry, market trends, and competitive landscape
- Analytical mindset with the hand on ability to analyze large data sets, draw insights, and make data-driven decisions
- Relentless customer-centric mindset, consistently prioritizing the needs, preferences, and overall satisfaction of customers in every aspect of your work
- Proficiency in CRM software (e.g., Hubspot, Salesforce), Google Suite, and other relevant business tools
- Curious mindset with the consistent curiosity to foster and nurture ongoing development and learning which can be shared with colleagues and used to better support customers
- Bias for action, where no task is too small
Desirable
- Advanced data analysis experience using tools such as SQL
- Deep technical understanding of payments and ecommerce infrastructure
- Remote Culture Champion: Commitment to fostering a positive remote culture and advocating for inclusivity and connection among remote team members
What the job involves
- In this role, you will be responsible for managing and expanding key customer relationships
- As the primary point of contact for strategic discussions and escalations, you will be instrumental in developing and implementing strategies to optimize account performance, setting clear goals, objectives, KPIs and performance metrics for each
- Successful candidates will be hands-on, analytical, and data driven
- Your role will be measured on how you build trust and engagement with our customers as well as your ability to expand our relationships to support our revenue growth
- You’ll partner closely with Sales, Product, and Engineering teams to ensure seamless delivery of services, enhancements, and solutions to our customers
- You will approach customer issues with an eye for detail, innovation, and creativity, with the ultimate goal of adding value to each partnership
- A model of resourcefulness, you will proactively dig into the details and collaborate across teams to best support our customers
- Serving as the voice of the customer you’ll also collaborate with Product and Engineering to ensure alignment with the ever-evolving payments landscape
- Build and maintain strong relationships with key customers, serving as the primary point of contact for strategic discussions and escalations
- Develop and execute strategic account plans to drive revenue growth, retention, and expansion within customer portfolios
- Be the voice of the customer internally to identify meaningful product enhancements and of the voice of Pagos externally to foster expansion opportunities within existing customer relationships
- Champion our products by educating and training customers on best practices
Our take
With global payment revenue expected to reach $14.79T by 2027, the importance of effective payment infrastructure has never been greater. However, as the technology becomes more essential, the costs and complexities associated with it continue to rise. A recent survey found that merchants' satisfaction with their payment processors has significantly declined, particularly when faced with major technical challenges.
Pagos addresses this gap by offering a platform that simplifies the complexities of payment systems, making it easier for businesses to navigate and optimise their payment environments. In early 2023, Pagos successfully closed an oversubscribed Series A funding round. The company is using this to expand its engineering team and continue refining its product suite, which currently includes Parrot, Peacock, Canary, Toucan, and Loon.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jan 2023
$34m
LATE VC
Oct 2021
$10m
SEED
Total funding: $44m
Company benefits
- Comprehensive Health Benefits
- Flexible Work Environment
- Personal Development Budget
- Generous PTO
Company HQ
Wilmington, DE
Leadership
Klas Bäck
(Co-Founder & CEO)Before co-founding Pagos, was Vice President of Strategy, Business Development & Markets at PayPal. Previously spent 9 years at Braintree as Head of Business Development, Strategy, Markets & Payments Optimization, as well as 3 years at global e-commerce, payments and marketing services Digital River.
Albert Drouart
(Co-Founder & CPO)Former VP of Merrill Lynch Japan, and former Business Development Lead at Digital River World Payments. Before co-founding Pagos, they spent over 8 years at global payment services provider Braintree, including a spell as Senior Director of Market Strategy & Payment Partners.
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