Enterprise Customer Support Engineer, ABBYY

$80-100k

SQL

Java

Linux

C++

Windows

Zendesk

Oracle

Junior and Mid level

Remote in US

Digital intelligence platform

Job no longer available

Digital intelligence platform

501-1000 employees

B2BArtificial IntelligenceBig dataDeep TechMachine LearningSaaS

Job no longer available

$80-100k

SQL

Java

Linux

C++

Windows

Zendesk

Oracle

Junior and Mid level

Remote in US

501-1000 employees

B2BArtificial IntelligenceBig dataDeep TechMachine LearningSaaS

Company mission

To redefine how work is done and how processes run within organizations to give you back your time.

Job

Company

Role

Who you are

To join our team we expect that you are highly motivated, flexible, thrive on resolving issues and working with business customers
You need to have at least 2 years of L2 technical support experience, troubleshooting Windows servers, Linux, and MSSQL databases or any other complex systems
You should be comfortable using and understanding SQL queries, looking for clues in various logs or traces, and be able to read some code
At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics
Experience in programming (C++)
Basic knowledge of other languages of programming (Java or C#) is a plus
Great analytical skills to troubleshoot software problems
Good interpersonal and communication skills

What the job involves

We are looking for an experienced, highly skilled, and engaged technical engineer to join our team
Your main tasks will be to resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution
Once you have resolved an issue you will create a knowledge base document to help customers and your colleagues to resolve it proactively
You will closely collaborate with the technical teams within ABBYY: your colleagues in Support, Development, DevOps and QA
In addition to the challenge of serving our customers, we challenge you to develop yourself by using Abbyy University courses
You can work in the office or from home
Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session
Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer
Actively collaborate with your teammates and colleagues from other departments to find solutions
Write knowledge base articles to help customers even faster
Follow our well-documented procedures, guidelines, and policies

Our take

ABBYY has been pushing the boundaries of technology since the 80s, when it was founded with the launch of a digital language translation dictionary. Since then, it has evolved into a document translation and processing solution, leveraging innovations in automation and AI to help companies process and translate legal and administrative documents.

With years of experience in the automation and optical recognition sector, it is no wonder ABBYY’s clients number in the hundreds of thousands and include a number of Fortune 500 businesses. Lately, it seems the company has been bolstering its leadership team as it aims to grow revenue and continue expanding the global business.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4)

Company

Funding (1 round)

Apr 2015

$6m

EARLY VC

Total funding: $6m

Company benefits

Remote and hybrid working options
Flexible hours
Paid volunteering days off
Parental leave in all our locations
Work in an international environment, supported by some of the brightest minds in the industry
Join an innovative brand that transforms how Intelligent Automation solves highly complex business challenges for top global companies

Company HQ

Congress Avenue Historic District, Austin, TX

Leadership

David Yang

(Board Director)

Founder at Newo, Consultant at Visier, Advisor at HR.com, and CEO and Co-Founder at Yva.ai. Previously founded iiko and co-founded Plazius.

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