Customer Support, Modsquad

Swedish Speaker, Music Streaming

Salary not provided

Junior level

Remote from Spain

Global customer experience service provider

Job no longer available

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided

Junior level

Remote from Spain

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Swedish and English
You have strong desire to create a unique experience for each individual customer
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have
You've provided Customer Support via inbound web messages in the past
You've provided web messaging support to 3-5 customers at the same time
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended
Please note: A Chromebook is not sufficient for ModSquad projects

What the job involves

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in Swedish and English
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
40 hours per week are required for the 4-week orientation and nesting period
Orientation: 3 days, 5 AM - 2 PM
Nesting: 15 days, 5 AM - 2 PM
Production: Daily, 7 AM - 10 PM
Project Commitments:
25 hours per week
8 hours are required on Saturday and/or Sunday)
90 days (as needed by ModSquad)

Application process

Ake your time and make sure you do a thorough job in completing your application
Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive
This will greatly increase the probability of scoring an interview!

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-11% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.1)

Company

Company HQ

Newton Booth, Sacramento, CA

Leadership

Amy Pritchard

(CEO)

Former Partner at Hughes & Pritchard, and Associate at Winterbotham Law.

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