Technical Account Manager, Salt Security
API threat security
Open for applications
API threat security
101-200 employees
Open for applications
101-200 employees
Company mission
To protect every API in the world.
Role
Who you are
- 3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environments
- Previous experience in project management and managing enterprise-level customer relationships, including the senior level stakeholders
- Technical background or experience in network security, API ecosystem, AppSec, WAF, RASP, or similar security products
- Understand HTTP protocol details, Postman, etc
- A proven track record working within a team that improves retention, upsell, and customer satisfaction
- Excellent written and verbal communication skills
- Exceptional time management, multi-tasking, and prioritization skills
- Bachelor's degree or equivalent: preference for computer science, cybersecurity, project management, or related degrees
What the job involves
- We are seeking a high-energy, customer-focused Technical Account Manager to join our Customer Success team at Salt Security. In this pivotal role, you will be dedicated to ensuring our customers maximize the value of their investment and successfully operationalize Salt Security’s solutions in their environments
- You thrive on proactive customer engagement, working hands-on to deliver best practice configurations while guiding customers through every stage of value realization. Collaborating cross-functionally with Sales, Product, and Engineering teams will be second nature to you, ensuring seamless integration and continued customer success
- Your deep knowledge of cybersecurity and cloud infrastructure, paired with strong project management skills, will empower you to anticipate customer needs, solve critical challenges, and drive long-term success
- If you’re passionate about empowering customers and helping them excel in securing their environments, this role offers an exciting opportunity to be at the frontlines of customer satisfaction and success
- Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers’ use cases
- Manage customer relationships from customer users/operators to executive stakeholders
- Own a high-value book of business. Support your customers in getting deployed and guide your customers post technical implementation to ensure they continue to accomplish progressively high value from Salt. Be your customers’ trusted partner in securing their APIs
- Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity
- Skillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiences
- Demonstrate and amplify the Salt value to the senior customer stakeholders
- Balance the details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center
- Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers
- Articulate and train customers in Salt’s industry-leading best practices. Contribute to customer success knowledge gathering and methodologies
- Bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers
- Become a trusted advisor for the customers, ensuring you proactively articulate and advocate for their collective voice and needs internally
- Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization
- As in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective success
Our take
In today’s digital economy, APIs are the direct gateway to companies' most important data and assets. Almost all businesses are subject to API-related security issues, and they need to mitigate the risk of rising attacks. Salt Security has developed an API threat protection solution using machine learning and artificial intelligence.
CEO Roey Eliyahu is the pioneer behind the company's market-only patented security solution, which differentiates it from other security service offerings. Eliyahu's achievements and dedication to API security prompted his inclusion in the 2021 Forbes 30 Under 30 Enterprise Technology listing.
API abuses have gone from an uncommon to one of the predominant attack vectors for cybercriminals looking to breach a company's security. The sophistication of these attacks has increased in step with their prevalence. Salt Security will need to continually innovate to stop API attackers from succeeding. Its recent launch of Pepper, an AI-powered knowledge-based assistant for API security is an example of how the company will facilitate wider access to its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$140m
SERIES D
May 2021
$70m
SERIES C
Total funding: $270.2m
Company HQ
Palo Alto, CA
Leadership
Roey Eliyahu
(Co-Founder & CEO)Roey worked in the Israeli Defense Force for over 3 years in Cyber Security, before working at Cigol Digital Systems for a year. They left this role as CTO of Eshkol College - which they founded - in December 2015 to co-found Salt Security the following January.
Michael Nicosia
(Co-Founder & COO)Before co-founding Salt, they served as the COO of Adallom. Prior to that, they were the Vice President of Sales at AppSense and Liquid Enquiries and also a Senior Director at Citrix Systems.
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