Director of Client Strategy & Success, Two Circles
$100-160k
Data-driven sports marketing
Open for applications
Data-driven sports marketing
501-1000 employees
Open for applications
$100-160k
501-1000 employees
Company mission
To use data to grow the value of sports.
Role
Who you are
- 5-8 years of experience in client success, account management, consulting, sales, or strategy roles
- 3-5 years of people management experience, leading teams in a fast-paced, dynamic environment
- Proven success managing complex client relationships, renewals, and revenue growth
- Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization
- Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
- Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
- Strong problem-solving skills with the ability to navigate complex customer challenges
- Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
- Comfortable with frequent travel (up to 25%), including overnight stays
- Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms
- Knowledge of SaaS solutions and enterprise software products is highly preferred
- Proven expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to enhance productivity, create detailed reports, and deliver compelling presentations
- Experience with the KORE intelligence platform is a plus
What the job involves
- The Client Success Director is a senior leadership role within Client Experience, responsible for the oversight, retention, and growth of a significant portfolio of North American clients
- Reporting into senior Client Success leadership, this role owns the end-to-end customer relationship, including onboarding, ongoing strategy, renewals, and expansion
- In addition to direct client accountability, the Client Success Director will oversee and lead a team of 4–5 Client Success Managers, collectively responsible for approximately 30–40% of our North American client base
- This role is accountable for setting team priorities, driving consistent execution, developing talent, and ensuring best-in-class client outcomes across the portfolio
- The Client Success Director works closely with senior client stakeholders to advise on industry best practices, align solutions to business objectives, and ensure long-term value realization from our platforms and services
- Internally, this role partners cross-functionally with Product, Support, Solutions, Sales, and Marketing to sustain our market leadership and deliver best-in-class service
- Client Lifecycle Management:
- Support and coach Client Success Managers in effectively managing and guiding clients throughout the full lifecycle, from initial onboarding through renewal and expansion
- Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services
- Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services
- Monitor account health, identifying and mitigating risks to client retention
- Cross Departmental Collaboration:
- Partner with senior leadership across Client Experience, Product, Sales, and Marketing to strengthen client insights and inform strategy, prioritization, and client experience evolution
- Serve as a senior internal voice of the client, synthesizing feedback and trends to influence product roadmap and long-term platform direction
- Collaborate with Marketing and Business Development to identify strategic client success stories and proof points that support go-to-market and brand positioning
- Drive alignment across teams to ensure consistent client messaging, expectations, and delivery at scale
- Client Retention & Growth:
- Own retention and net revenue growth outcomes across the portfolio, ensuring clients continue to realize and expand value
- Set strategy and lead renewals, expansion, and churn mitigation in partnership with Client Success Managers
- Identify portfolio-level expansion opportunities and guide cross-sell and upsell efforts with Sales and Solutions
- Partner with senior leadership on revenue forecasting, risk assessment, and delivery against growth targets
- Establish and review portfolio-level performance metrics, including adoption, engagement, retention risk, and renewal outlook
- Lead executive-level business reviews and strategic planning sessions with clients
- Client Success & Value:
- Define how clients realize value from Kore's technology and services, ensuring consistent best-practice delivery across the Client Success team
- Guide Client Success Managers in delivering strategic recommendations aligned to client objectives
- Serve as a senior escalation point and trusted advisor for key client relationships
- Ensure client insights and goals inform product direction, service models, and the broader client experience
- Continuously improve how client value is delivered, measured, and communicated across the lifecycle
Our take
Two Circles is a digital sports marketing agency that develops and executes marketing strategies for sports-based companies, supplying the means to maximise sponsorship rights fees, increase commercial performance, engage the right audiences, and use data to inform future strategy.
As well as delivering front-running marketing tech and services for the sports industry, the company also dedicates itself to improving diversity and inclusion in sports, including its "Diversity in Sports" mentoring program that aims to accelerate the growth of under-represented talent across the industry.
Two Circles works with more than 300 sports rights holders, including the likes of the NFL, UEFA, F1, and the ICC, as well as $1bn in sponsorship revenues. A series of acquisitions has contributed to the expansion of the business - for example, that of Australia-based digital specialist Codeware, which came alongside the opening of a Melbourne office, has enabled it to grow its presence in the Oceania region and bolster its tech offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Sep 2024
$317.5m
GROWTH EQUITY VC
Total funding: $317.5m
Company benefits
- Renowned Team Days often throughout the year
- Discretionary Bonus based on company performance
- Performance Reviews every 6 months with discretionary salary increases
- Tickets to sporting events
- Lunch once a week, breakfast and continuous supply of snacks
- Private healthcare schemes
- Cycle to work scheme
- Learning and Development opportunities, including certification in certain areas
Company HQ
Holborn, London, UK
Leadership
Gareth Balch
(Co-Founder & CEO)Previously worked in Commercial Strategy at Manchester City Football Club. Also a Former Director at Goodform.
Salary benchmarks
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