Junior Customer Success Manager, Eye Security
Netherlands
Subscription-based cybersecurity & insurtech
Open for applications
Subscription-based cybersecurity & insurtech
101-200 employees
Open for applications
101-200 employees
Company mission
To cyber-protect every organisation in Europe.
Role
Who you are
- If you love connecting with people, solving problems, and making a real difference, this is your chance to shine
- Some Experience (or Eagerness to Learn!): You have a bit of experience in customer service, account management, or a similar field, but most importantly, you’re excited to learn and grow
- Great Communication: You’re comfortable chatting with customers in both English and Dutch and love helping people solve problems
- Customer-Focused: You genuinely care about making customers happy and are always looking for ways to support them
- Tech-Savvy: You don’t need to be an expert, but if you have an interest in tech or SaaS, that’s definitely a plus!
What the job involves
- You’re joining a dynamic, fast-growing team on the frontlines of cybersecurity, helping small and medium businesses stay safe in an ever-changing digital world
- At Eye Security, we believe in the power of fresh ideas and bold action, and we’re looking for a passionate Junior Customer Success Manager to make an impact
- You’ll be part of a team that values your input and supports you as you grow your career
- Building Great Relationships: You’ll work with a range of customers, helping them get the most out of our products and guiding them through their journey with us
- Finding New Opportunities: Using your curiosity and analytical skills, you’ll spot ways to improve our customers’ experiences and help them succeed even more
- Be the Voice for Customers: You’ll listen to customer feedback and share it with our team, helping us make our products and services even better
- Teamwork Makes the Dream Work: You’ll collaborate with different teams like Product, Engineering, and Sales to make sure our customers have a smooth and amazing experience with Eye Security
- Learning & Growing with Data: You’ll track how happy our customers are and use what you learn to build stronger relationships and help them thrive
Our take
Eye Security was founded by a trio of Dutch Security Services and Intelligence experts, who wanted to combine round-the-clock cyber security with built-in cyber insurance in one platform. Small businesses are the top priority for the company, as these organizations lose billions in damages related to cyber attacks every year.
With hundreds of customers across a wide array of industries, Eye Security’s proposition is a subscription model, making it more manageable for small businesses. Beyond its flagship cyber security and insurtech solution, the company also offers more tailored packages and industry-specific solutions, further widening its appeal.
It is this suitability for many industries that makes Eye Security stand out, and it has attracted substantial investment from the likes of JP Morgan. Interestingly, this will be used to consolidate its presence in European markets, rather than expanding into the likes of North America - where it would likely meet fierce competition from native companies.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$39m
SERIES B
Nov 2022
$20m
SERIES A
Total funding: $64.3m
Company benefits
- Become part of one of the fastest growing cybersecurity scale-ups in Europe - as the company is growing, further career development is very likely
- Bonus scheme
- Flexible working hours and working rhythm remote, hybrid or in the office
- Car allowance
- MacBook or Windows Laptop and iPhone
- Our Belgium office is located in Oostkamp, our headquarter is in Den Haag and we have a hybrid way of working
- We love to have fun! We have events every month, quarterly and going on work-cation once a year
Company HQ
Nieuw Binckhorst, The Hague, Netherlands
Leadership
Job Kuijpers
(CEO)Previously Director at the National Communications Security Agency, and Policy Advisor at the Ministerie van Buitenlandse Zaken. Was also an Intern at the United Nations.
Pieter Kerkhofs
(CTO)Previously a Cyber Security Specialist at the Ministerie van Defensie, and Tech Freelancer at Web-Guard.nl. Also worked in Cyber Risk Services at Deloitte, and in the IT department for Nederlandse Spoorwegen.
Vincent van de Ven
(COO)Previously a Cyber Security Manager at the Ministry of the Interior and Kingdom Relations, and before that for the Ministry of Defence. Was also Managing Director at agency.com and a Product Manager at Unilever.
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