Technical Support Engineer, Chainguard
West
Software supply chain security
Job no longer available
Software supply chain security
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make the software supply chain secure by default.
Role
Who you are
- You’ve spent 3+ years supporting enterprise customers with a confident, calm approach
- 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers
- You deliver top-tier customer experiences with stellar written and verbal communication
- You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
- You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff
- Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
- Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning
- Extra kudos if you bring a KCNA or CKA certification and aspire to be a future Kubestronaut
- Startup experience? Even better. You’ve navigated fast lanes before
- A curious soul who learns faster than a caffeinated squirrel
What the job involves
- We’re looking for a Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero
- You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos
- This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support
- Serious work, fun team, big impact
- Be the frontline agent: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images
- Escalate wisely: Engage the Engineering team when things get spicy
- Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed
- Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans
- Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix
- Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution
- Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams
- Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick
- Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support
Our take
Developers rely on open source code and apps in their day to day work, but when the provenance of the code is unknown this creates potential weaknesses that cybercriminals can exploit. Chainguard exists to build security into the coding supply chain by making it possible for companies to enforce security policies based on auditable signatures baked into the code.
In the wake of huge cyber attacks, software supply chain security has been an area of major focus. However, most of this has surrounded the scanning and detection of threats. Chainguard's approach comes from the other end of the process, focusing on building security into the software itself.
Built by former engineers who are aware of developer workloads, Chainguard is designed to be easily installed and integrated into existing automation systems. The company has secured substantial funding, the latest of which will support more aggressive product and R&D spending as it looks to further boost sales.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$280m
GROWTH EQUITY VC
Apr 2025
$356m
SERIES D
Total funding: $892m
Company benefits
- Equity/stock options
- Unlimited PTO
- Remote work with flexible coworking and team meetup opportunities
- Home office and internet stipend
- 100% health/dental/vision insurance coverage for you and your family
Company HQ
Everest, Kirkland, WA
Leadership
Dan Lorenc
(CEO & Co-Founder)Before co-founding Chainguard was a Software Engineer at Google, Disqus and Microsoft.
Kim Lewandowski
(CSO & Co-Founder)Prior to co-founding Chainguard was a Product Manager with Google. Before that was the Head of Product & Engineering at Brit + Co and the founder of Spotwag.
Matthew Moore
(CTO & Co-Founder)Was a Software Engineer at VMware, Google and Microsoft.
Ville Aikas
(Distinguished Engineer & Co-founder)Was a Senior Staff Engineer at VMware and a Software Engineer for Google and the University of Washingtom. Was previously Owner at VA Systems.
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