Atlassian Marketplace Application Support Engineer, Modus Create

Salary not provided

JavaScript

Groovy

Python

Bash

JIRA

Confluence

Atlassian

JSON

Senior and Expert level

Remote from Canada, Europe, UK, US

More information about location

Digital product engineering partner for forward-thinking businesses

Job no longer available

Digital product engineering partner for forward-thinking businesses

201-500 employees

B2BEnterpriseConsultingProduct ManagementAutomation

Job no longer available

Salary not provided

JavaScript

Groovy

Python

Bash

JIRA

Confluence

Atlassian

JSON

Senior and Expert level

Remote from Canada, Europe, UK, US

More information about location

201-500 employees

B2BEnterpriseConsultingProduct ManagementAutomation

Company mission

To partner with companies building for tomorrow and leading in the digital age.

Job

Company

Role

Who you are

Experience Level: Senior/Principal
Experience supporting Atlassian tools, including: Jira (Software, Core, Service Management), Confluence and other Atlassian Marketplace apps
Deep understanding of Jira configurations, including:
Different scheme types (permission schemes, issue type schemes, notification schemes, workflow schemes, etc.) and their interactions
Permission structures and how various entities (groups, roles, issue security levels, etc.) interact to control user access
Jira Query Language (JQL) for searching, reporting, and automation
Ability to troubleshoot and resolve technical issues independently while documenting solutions and assisting customers in configuring their Atlassian environments
Experience working remotely in a globally distributed team, demonstrating strong time management and self-motivation
Overlap with some EST hours daily is expected
Reliable high-speed internet is a must!

Desirable

Technical knowledge beyond standard Atlassian administration, including:
Understanding of HTTP requests and how they work in APIs
Experience working with JSON data structures for integrations and configurations
Basic networking knowledge, including how network routing works
Understanding of email protocols (SMTP, IMAP, POP) and how they interact with Jira Service Management notifications
Experience in scripting or automation, using languages such as: Python, Groovy, JavaScript or Bash
Atlassian Technical Certifications, such as:
ACP-JA (Jira Administrator)
ACP-CA (Confluence Administrator)
ACP-SA (System Administrator)
ACP-JCA (Jira Cloud Administrator)
Multilingual proficiency (German, French, or Spanish preferred) to support a diverse global customer base

What the job involves

We are looking for an Atlassian Marketplace Application Support Engineer to join our team to partner with cross-functional teams across the company and provide technical and product leadership for our suite of Marketplace Apps
Leading, mentoring, and coaching both clients and Modus teammates from the comfort of home
Deep diving into customer needs and translating them into actionable requirements
Exploring new tech and continuously learning—because software is always evolving!
Sharing your knowledge and participating actively in the community

Our take

Modus Create is a digital transformation firm that delivers digital strategy, product development, platform modernization and digital operations services. Essentially, it works with clients to assess and improve their digital transformation roadmaps so they can better optimize operations and enhance revenue.

The company's comprehensive suite of services includes but is not limited to security auditing, agile product development, cloud migration and business process automation. This all-in-one approach is attractive to enterprise clients and enables Modus Create to serve the likes of Toyota, Sephora and Adidas.

With an established presence in the space, its expected that Modus Create will continue its path of success for the foreseeable future. It has earned a number of industry accolades, and so far proved its staying power as a trusted transformation partner.

Steph

Company Specialist at Welcome to the Jungle

Company

Company HQ

Hunter Mill District, Reston, VA

Leadership

Sharon Lynch

(CEO)

Prior to joining Modus Create in 2025, Sharon spent nearly 12 years at Slalom as a GM of Slalom Build North America. She was also a Manager at Accenture for nearly 8 years.

Benjamin Robin

(COO & CFO)

Prior to joining Modus Create in 2022, Benjamin spent 7 years at Tweag as CFO and GM. He also served as the Head of Finance, Tax & Administration at EDP Renewables France & Belgium, and as a Finance & Accounting Manager at Salt Mobile.

Kevin McClelland

(CGO)

Alongside Modus Create, Kevin is a Visiting Lecturer of Marketing/Management at the University of Washington. Previously, he spent nearly 12 years at Slalom, holding various roles, including Executive Lead of Slalom AI.

Jon Allegre

(CCO)

Prior to joining Modus Create in 20245, Jon spent nearly 15 years at Slalom. He joined Slalom in 2010 as a Practice Area Director before moving into the Role of Managing Director in 2019, a role he held until leaving the company in 2025.

Share this job

View 6 more jobs at Modus Create