Customer Success Manager, Hasura
Enterprise
$140-180k
Offers bonus and ESOPs.
2-3 days a week in office
Data API development platform
Be an early applicant
Data API development platform
101-200 employees
Be an early applicant
$140-180k
Offers bonus and ESOPs.
2-3 days a week in office
101-200 employees
Company mission
To make data access fast, secure and scalable.
Role
Who you are
- It is an ideal role for someone excited to help the world’s leading companies through AI transformation using PromptQL
- 5+ years of Customer Success experience, with a minimum of 2 years working with Enterprise/F500 customers
- A track record of deepening adoption within a team as well as introducing a product across many teams in an organization
- Experience managing and building relationships,including C Level, with both technical and business stakeholders
- Ability to navigate large, complex organizations with a strong understanding of how large enterprises earn their revenue across multiple industries
- Change Management expertise. You know how to motivate, unblock and overcome barriers to large, transformational change
- Experience in Salesforce or related CRM tools, and Customer Service Software like Gainsight or related tools
- Strong analytical skills, using data to identify risk, facilitate storytelling, and drive change
- A strong understanding of technical concepts, particularly AI, LLM, API, databases, and enterprise architecture
What the job involves
- Hasura is searching for a Customer Success Manager, Enterprise (CSM), to manage a portfolio of some of our largest and most strategic customers
- You will lead onboarding, drive adoption, and shape customer strategy in a consultative and data-informed way
- As a trusted advisor, you'll guide customers through their AI transformation, helping them unlock the full value of their data using PromptQL
- You’ll be instrumental in aligning customer objectives with measurable outcomes, building strong executive relationships, and uncovering opportunities to grow value across accounts
- This is a high-impact role at the intersection of AI, data, and enterprise innovation
- Act as the main point of contact for your customers, building trust and strong relationships with both technical and business stakeholders throughout the entire account lifecycle including goal setting, account planning, value delivery, growth, new use case adoption, and renewals
- Project manage programs with precision to help customers drive adoption, realize business value, and continuously expand their understanding and usage of PromptQL
- Serve as a trusted advisor by guiding customers through their AI transformation and crafting success plans tailored to their goals and challenges
- Develop a deep understanding of PromptQL and the broader AI and data ecosystem to better support your customers’ evolving needs
- Lead engaging customer workshops & meetings, including QBRs, both in person and virtually to drive alignment and showcase value
- Leverage product usage data to uncover actionable insights, helping customer champions drive adoption and highlight untapped opportunities
- Proactively identify and manage risk through regular touchpoints while taking the lead in developing creative solutions
- Contribute to the evolution of Hasura’s Customer Success playbook, processes, and best practices
- Collaborate with Sales to identify opportunities for revenue growth, cross sell, and account expansion
- Cultivate new relationships and deepen existing ones to strengthen partnerships and build a network of internal advocates within each customer’s organization
- Share insights with the Product team to improve user education, engagement, and overall product activation
Our take
Hasura delivers a development toolkit to speed up the production of data-led APIs. According to the company, data and APIs are "key to the success of the modern enterprise", but developing them can prove tedious and time-consuming. To combat this, Hasura automates much of the process, allowing app teams to focus on building other features.
The company's data API platform encompasses a range of tools, such as a declarative authorization engine (for securing data), performance optimisation features, and full monitoring. It can be deployed as either a fully managed Hasura Cloud service or the self-hosted Hasura Enterprise Edition, giving it the versatility to serve a wide range of clientele.
Hasura has gained widespread popularity and has good funding to back itself as it explores further development and expansion. Most recently, it announced key innovations in its Data Delivery Network (DDN), improving access, governance, and integration across domains. These updates position Hasura to meet the rising demand for AI-driven solutions and help businesses overcome data challenges as they adopt GenAI and other advanced technologies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$100m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $136.5m
Company benefits
- Remote & hybrid work environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that considers individual preferences and promotes effective teamwork
- Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our team members to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity
- Flexible timings & PTO: Because of our asynchronous ways of working, our team members have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options
Company HQ
South Beach, San Francisco, CA
Leadership
Tanmai Gopal
(Co-Founder & CEO)Previously the co-founder of 34 Cross, a product development company.
Salary benchmarks
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