Account Manager, Akur8

• We're looking for motivated individuals with +4 years of experience in sales and a strong interest in technology, eager to grow their skills in SaaS solutions. Ideal candidates have a passion for challenges, new market ventures, fast moving organizations and out of the box thinking
• You have 4+ years of professional experience in account management, partnerships or consulting
• You have worked in a high-growth B2B technology company
• Bachelor’s degree or higher preferred
• You have a track record of hitting and achieving quota
• You have proven experience in managing client relationships
• You have experience in handling contract negotiations
• You know how to build an effective and actionable account business strategy
• You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions
• You understand how to work with technical teams and navigate a global company
• You are empathetic, humble and trustworthy
• You have a capacity for detailed analysis and for converging to detailed and actionable plans
• You are flexible and adaptable. You are comfortable dealing with multiple and constantly new topics
• Excellent verbal and written communication skills
• Comfortable working in a multicultural and international environment

Desirable

• As Akur8 continues to expand, we’re looking for an Account Manager with a strong expertise in account management or other types of client facing roles to help continue our growth in North America with a focus on developing our existing book of business through upsell and cross-sell opportunities
• You’ll join the North America sales team, whose mission it is to drive revenue growth for Akur8 in North America
• You will be accountable for net new recurring revenue on your list of accounts and for renewing existing revenue
• Your main responsibility/ies shall be to manage an existing book of business, including renewals and upsell opportunities, and you can expect to contribute to our continuing success by:
• Securing 100% client retention through successful renewals
• Increasing revenues through upsell and cross-sell opportunities
• Ensuring client satisfaction and long term growth with Akur8
• Owning a revenue target that will directly contribute to the North America and company revenue objectives
• Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers
• Drive renewals and retention, ensuring high customer satisfaction and long-term success
• Lead upsell and cross-sell opportunities to maximize account value - this includes leading the full sell cycle from opportunity identification, pilot management to contract negotiations and signature
• Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support
• Monitor key account health indicators to mitigate risks and prevent churn
• Maintain accurate records of account activities, using CRM tools and reporting on customer insights
• As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion
• But it’s not all work, you’ll also be part of a dynamic team that enjoys spending time together and having fun, including karaoke, team lunches, playing sports as well as the occasional ‘happy hour’