Product Specialist, PriceLabs

German Speaker

Salary not provided

SQL

Excel

Junior and Mid level

Remote from Europe, UK

More information about location

Revenue management & dynamic pricing for rentals

Be an early applicant

Revenue management & dynamic pricing for rentals

201-500 employees

PropertyB2BEnterpriseRentingFinancial ServicesSaaS

Be an early applicant

Salary not provided

SQL

Excel

Junior and Mid level

Remote from Europe, UK

More information about location

201-500 employees

PropertyB2BEnterpriseRentingFinancial ServicesSaaS

Company mission

To provide businesses in short-term rental space access to affordable intelligence, automation and analytical tools usually reserved for large companies.

Job

Company

Role

Who you are

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career
Empathy, and patience
Curiosity and a problem-solving mindset
Previous experience at a start-up or in a customer support role
Strong analytical background - our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
Experience working with Zohodesk or other support/service software
Primary fluency in verbal and written communication skills in German is mandatory

What the job involves

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers
You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses
Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards
This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually
The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls
Finding ways to go above & beyond to help customers

Application process

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder
Tip: Avoid using AI-generated responses. We want to hear from you!

Our take

Short-term rental platforms such as Airbnb are fantastic ways for empty properties to generate income for owners, but most users of such platforms are not optimizing their income. Prices are often lower than customers would expect and do not reflect the high rental demands in the area, and without data-driven analytics, this can be unclear.

PriceLabs provides a revenue management platform for short-term accommodation hosts, focussing heavily on automating dynamic pricing based on local events, trends, and weather. This dynamic pricing feature integrates directly within major rental marketplaces, and the platform also provides booking portfolio analytic tools, market dashboards, bulk price adjustment features, and dynamic minimum-stay rules.

With enough research, hosts of short-term accommodation rentals can rent their properties at the optimum price, but PriceLabs has recognized that this is not easy, particularly when managing a large portfolio of properties. Through its bulk listing editing tools and dynamic pricing algorithm, the company aims to augment the experience of short-term hosts, maximizing the revenue they earn from their rentals.

Freddie

Company Specialist at Welcome to the Jungle

Insights

100% employee growth in 12 months

Glassdoor (5)

Company

Funding (1 round)

Jul 2022

$30m

GROWTH EQUITY VC

Total funding: $30m

Company benefits

Remote Work
Workations
Flexible Hours
Annual Bonus Scheme
WFH Setup Allowance

Company HQ

Chicago Loop, Chicago, IL

Leadership

Richie Khandelwal

(Co-Founder & President)

Experience as Consultant for Bain & Company from 2013 to 2016. Vice President of Finance and Business Operations for MindTickle from 2018 to 2020.

Anurag Verma

(Co-Founder)

Senior Analyst for Finance Operations Research and Manager of Operations Research and Revenue Management for United Airline from 2012 to 2018.

Sana Hassan

(Co-Founder)

Experience as Technology Analyst for Infosys Technologies Ltd. from 2006 to 2009. Research Assistant for Motorola Mobility from 2010 to 2012.

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