Technical Support Engineer, ConductorOne
$100-200k
+ Equity
More information about location
Identity security for the modern workforce
Open for applications
Identity security for the modern workforce
21-100 employees
Open for applications
$100-200k
+ Equity
More information about location
21-100 employees
Company mission
ConductorOne's mission is to secure identity!
Role
Who you are
- Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise
- 4-5 years technical support experience in a SaaS related businesses
- Open to working the East Coast shift [7am - 4pm]
- Experience working in IAM, IT, Security space
- Ability to understand some programming languages [e.g. Java, Python, or C#] and experience using a Terraform provider
What the job involves
- We are PUMPED to expand the customer success team
- Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices
- Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
- Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up
- Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops
- Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient
- Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization
- Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions
- Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods
Our take
ConductorOne is an identity security company that helps IT and Security teams by automating least privilege and compliance while reducing risk. Its platform works through out-of-the-box integration services - such as Okta, GitHub, Slack, and Datadog – to automate identity security, thus enabling companies to understand what is happening across the company and what actions could be having an impact on someone’s program access permissions.
The company launched its Access Request product in March 2023, providing self-service access requests to employees via Slack or a web catalogue, automatic approval rating, and zero-touch provisioning, saving IT teams time by eliminating complex provisioning processes. Its expanded Series-A funding round was led by Accel and Felicis Ventures. This has enabled the company to focus on accelerating growth as it seeks to expand operations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
118% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$12m
SERIES A
Jun 2022
$15m
SERIES A
Total funding: $37m
Company benefits
- Unlimited Time Off
- Medical, dental and optical coverage
- Flexible, Remote Working
- Top of the line equipment
Company values
- Be Deliberate - Intentionality and scientific thoughtfulness produce superior results
- Show Kindness - Be direct, be honest, be nice
- Earn the Customer’s Trust - We exist to make our customers successful and solve their problems
- Trust & Empower People - Employee agency will make you faster and more innovative
- Embrace Change - We see where we want to go and we iterate to success
Company HQ
Mount Tabor, Portland, OR
Articles
Leadership
Alex Bovee
(CEO)Former Accel Entrepreneur In Residence and Senior Director of Product Management, Zero Trust, and Security at Okta.
Paul Querna
(CTO)Current Member & Developer at Apache Software Foundation. Former Senior Architect at Okta and was the Founder & CTO at ScaleFT.
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