Principal Software Development Engineer, ID.me

• Bachelor's or Master’s degree in Computer Science, Engineering, or equivalent experience
• 15+ years of SaaS development experience using Java, Ruby, Javascript, Go, or C++
• Strong background in software architecture, distributed systems, and MarTech at scale
• Proven track record in delivering large-scale omnichannel messaging solutions serving millions of users with a focus on scalability, security, and reliability
• Hands-on experience with major cloud platforms (AWS, GCP, or Azure)
• Significant level of ownership of systems and architecture, driving technical roadmaps and collaborating with stakeholders to make tradeoff decisions
• Experience with message queue systems (Kafka, RabbitMQ, SQS) for real-time communications and data streaming

Desirable

• ID.me is seeking an experienced Software Development Engineer VI to lead the Marketing Technology (MarTech) and Communications Infrastructure team
• This role is responsible for the technical architecture that drives omnichannel communication between ID.me and its 137+ million members via email, push, sms, in-app, etc., with billions of communications sent per year
• Some key initiatives for this role in 2025 include collaborating with Product and Marketing leadership to unlock best-in-class capabilities in our MarTech ecosystem, rearchitecting existing infrastructure for omnichannel scaling, and coalescing all outbound member communications under this infrastructure umbrella
• This role requires a hands-on technical leader who excels in designing complex distributed systems, mentoring engineering teams, and making strategic technology decisions that will have meaningful revenue impact across the organization
• Work closely with the Product and Marketing leadership to gather product requirements to enable seamless operations across the Martech and communications stack
• Define and drive the technical roadmap for all outbound communications, ensuring scalability, reliability, and security for billions of messages annually
• Evaluate, integrate, and manage Customer Data Platforms (CDPs) and other MarTech tools to facilitate personalized, rules-driven messaging across email, SMS, push, and in-app channels
• Assess build vs. buy opportunities, partnering with leadership to select best-in-class SaaS vendors and optimize long-term platform strategy
• Build and maintain systems that serve both internal developers and Marketing end-users—a platform leveraged by nearly every team in the company
• Raise the bar for technical excellence, engineering best practices, testing strategies, and distributed system design through pairing, mentoring, architecture / code reviews, technical presentations, and knowledge sharing sessions
• Own end-to-end deliverables through committing quality code and overseeing the work of others, with sound judgment to know what is appropriate and indexing on scalability, reliability, and security