Business Operations Analyst, Mursion
$65-90k
Immersive training simulations to practice high stakes conversations
Job no longer available
Immersive training simulations to practice high stakes conversations
201-500 employees
Job no longer available
$65-90k
201-500 employees
Company mission
To improve human interactions - one relationship at a time.
Role
Who you are
- The ideal candidate will have strong project management skills with customer service or client support experience and is interested in developing into a Business Operations Manager role for a data-intensive technology product
- This person should also be a systems-thinker, a self-starter, highly organized, a strong collaborator, and approach their work with a sense of urgency
- 4+ years of work experience
- Detail-oriented
- Proactive self-starter and strategic thinker
- Strong background in coordination and project management
- Solid written & verbal communication skills
- Experience working with Business Analytics Tools (AWS QuickSights, Tableau, Metabase, etc) preferred
- Comfortable with technology (we use slack, G Suite, Hubspot, etc)
- Customer service or client support experience a plus
- Experience in a tech start-up, HR, or corporate learning is a plus
- Nice to have experience working in one of the following industries: Technology, Telecommunications, Media, Entertainment, IT Services, Professional Services, Oil and Energy, and Utilities
- Core Competencies:
- Adapts to New Situations
- Builds an Inclusive Culture
- Delivers High Impact Work
- Demonstrates a Growth Mindset
- Demonstrates Technical Aptitude
What the job involves
- Strategic thinker that is able to analyze information to guide process improvements and answer key business questions cross functionally
- Track client metrics and health by leveraging various reporting tools. Be comfortable with data and be able to use critical reasoning to make recommendations both internally and with clients
- Able to troubleshoot errors across functional areas to focus on continuous improvement
- Develop and maintain client engagement processes, project and presentation templates, and methods to enhance the client experience
- Support Client Success Managers in creating project plans, presentations and data analyses to demonstrate Mursion’s ROI. Manage client onboarding process including configuration of Mursion software systems and loading key data (users, simulation scenarios etc…) to ensure a smooth project launch. Oversee technical systems integration, SSO etc…
- Execute on day to day administrative tasks such as scheduling requested sessions, supporting implications of large-scale deliveries, and general operations
- Act as the administrator/owner for shared content
- Develop client progress reports, draft debriefs, and kick-off decks
- Demonstrate strong communication skills and ability to interact with clients under various circumstances of distress related to technology or scheduling challenges
- Proficiently manipulate and transform data using advanced functions, formulas, and pivot tables in Excel or Google Sheets to streamline processes and facilitate data-driven decision-making
- Analyze complex datasets with a keen eye, identifying patterns, trends, and anomalies to provide valuable insights and actionable recommendations for decision-making
Our take
Mursion is a virtual reality platform that specializes in training professionals in a range of communication and interpersonal skills. The company has created a range of training packages for educators that aim to make learning more accessible and enjoyable.
Professional standard communication and people skills are essential in the modern workplace. To address this, Murison conducted surveys across various industries to identify key workplace dynamics, which informed the design of their tailored training modules.
Mursion has captured good levels of attention and is used by a wide range of organizations in healthcare, education, hospitality and finance. The company also leverages the data collected through its platform in order to continually update this package, making Mursion a constantly evolving training system perfect for fast-changing fields.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2022
$5m
LATE VC
Dec 2020
$20m
SERIES B
Total funding: $40m
Company HQ
Pacific Heights, San Francisco, CA
Leadership
Mark Atkinson
(Co-Founder & CEO)Founder of TeachForward. Member of the Board of Directors at the Oracle Education Foundation and The Danielson Group.
Share this job