Senior Account Manager, Sinch
$130-150k
This position is eligible for commissions i
Cloud communications for businesses
Be an early applicant
Cloud communications for businesses
1001+ employees
Be an early applicant
$130-150k
This position is eligible for commissions i
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution
- A minimum of 8 years of related experience with a bachelor's degree; or 6 years a master's degree; or a PhD with 3 years' experience; or equivalent experience
- Experience in account management, sales, or customer success in the technology sector
- Proven track record of managing complex client relationships and driving account growth
- Strong leadership and mentoring skills with the ability to inspire cross-functional teams
- Exceptional communication, negotiation, and problem-solving skills
- Bachelor's degree in business, Marketing, or a related field
What the job involves
- As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives
- In this role, you’ll lead the development and execution of strategic account plans, identifying new opportunities for expansion while ensuring delivery of tailored, value-driven solutions
- By building strong, consultative relationships and staying attuned to industry trends and client priorities, you’ll position Sinch as a proactive, forward-thinking partner. You will also monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders
- Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction
- Opportunity & Pipeline Management - The process of identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities
- Value Proposition - Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in
- Prospecting Effectiveness - Prospecting Effectiveness involves utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects
- Negotiation Skills - Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals
- Market & Vertical Intelligence - In-depth understanding of the market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth
Application process
- This role will be accepting applications until December 12th, 2025 at a minimum
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.1m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.2m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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