Customer Success Manager, Jumio
EMEA
AI-powered identity verification platform
Be an early applicant
AI-powered identity verification platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help businesses establish and maintain digital trust with connected data, advanced biometrics, and AI-driven intelligence.
Role
Who you are
- At least 5 years’ experience in a technical, customer-facing role
- Excellent communication and interpersonal skills
- Tenacious appetite for building product knowledge
- Strong technical communication skills for business audience / able to provide clear technical explanations
- Ability to break down and track technical projects
- Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies
- Ability to multi-task and work in a fast-paced environment
- Excellent analytical, quality and conceptual skills
- Team player that is able to also individually perform and has a vested interest in continuous personal development
- Enjoy working in a multicultural and geographically diverse organization
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business
Desirable
- Experience in JIRA, Confluence, and Salesforce
- Understanding of Postman
- Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape
- Knowledge of user digital onboarding, payment, and/or risk management systems
- Degree education in a relevant field (e.g., Computer Science, Information Systems)
- Additional European language (German, French) would be beneficial
What the job involves
- The Customer Success Manager is responsible for supporting and growing Jumio’s enterprise customers. The individual will be an experienced, driven, and technical professional looking to join our Customer Success team
- This is an essential role ensuring customers are getting the most out of the Jumio solutions - you are a subject matter expert on Jumio’s solutions and a primary advocate for the customer voice
- Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs
- Be a trusted voice of the customer and advocate internally on their behalf
- Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise
- Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them
- Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives
- Conduct and lead cadenced business reviews - review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges
- Partner with sales to identify and capitalize on expansion opportunities
- Minimize potential churn or other risk by communicating to Jumio leadership and building plan to actively mitigate
Our take
Safeguarding our digital identities has traditionally relied on passwords. But the surge in identity theft and cybercrime have compelled us to seek more robust measures. Biometric techniques like facial recognition and fingerprints are superior digital identifiers, yet the use of such biometrics for tracking staff and customers remains limited in many enterprises.
Addressing this gap, Jumio has developed advanced digital identity solutions designed to furnish enterprises with heightened security. Its solutions encompass cutting-edge biometric identifiers such as facial recognition and fingerprint scanning. Moreover, the integration of machine learning and comprehensive data analysis further enhances its capabilities.
Jumio's adaptation of biometric technology to an enterprise-focused platform is certainly an interesting approach, and its no surprise that investors have offered their support. Recently, the company has focussed heavily on innovation, announcing over 300 patents and patent applications. It has also doubled down on the gaming market, where it brings its ID solutions to the player onboarding process.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2021
$150m
GROWTH EQUITY VC
Aug 2016
$15m
EARLY VC
Total funding: $201.7m
Company benefits
- Competitive healthcare
- Food
- Fitness program
- Commuter benefits
- Volunteer programs
- Time-off programs
Company HQ
Heritage District, Sunnyvale, CA
Leadership
Bala Kumar
(Interim CEO & President)Bala has been at Jumio since 2021, joining the team as CPO. He then moved into the role of Chief Product & Technology Officer in 2024 and is now the Interim CEO as of 2026. Previously, he was a Global VP of Product, Fraud & Identity Solutions at TransUnion and the CPO at iovation.
Igor Beckerman
(CFO)Prior to joining Jumio in 2024, Igor was the CFO at Newsela and Gainsight. He also served as the VP of Finance at Marketo for over 5 years.
Sumanth Chandrashekar
(Chief of Staff)Sumanth joined Jumio in 2020 working in Global SMB Account Management & Channel Operations. Since then he has held a number of roles and became the Chief of Staff to the CEO in 2024. Previously, he spent nearly 4 years at Replicon as a Director of Sales Operations & Renewals and nearly 6 years at IBM in various roles.
Mike Nawrocki
(CRO)Prior to joining Jumio in 2024, Mike was the CRO at Trustwave for just over 3 years. He also spent 6 years at Capgemini in various roles, including VP of Global Sales & Cyber Security.
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