Senior Technology Operations Manager, Affirm
$142-210k
Salary varies by location; + ESPP
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$142-210k
Salary varies by location; + ESPP
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 5 years of proven experience managing business operations supporting Engineering & Product
- Strong technical background with a deep understanding of software development processes
- Proficient in using low-code AI tools and data analysis
- Deep understanding of process improvement methodologies and experience running change programs in a remote friendly environment
- Familiarity with scaled agile practices is a plus
- Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams
- Prior experience in vendor management & FinTech, Payments or Commerce is a plus
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
What the job involves
- We're looking for a highly motivated, detail-oriented Technology Operations Lead to support strategic planning and to help streamline our processes for building and delivering great customer and merchant products
- As our products scale in complexity to meet our accelerating business and expanding product lines, our business process management practices need to scale with it
- You will work with our cross-functional teams, supporting processes and frameworks for building quality software
- Support complex, multi-disciplinary, and highly visible transformation programs in service of our team’s mission of expanding our consumer product suite and platform capabilities
- Coordinate and collaborate with cross-functional stakeholders across the company (engineering and non-engineering) to support rollout of change initiatives
- Assist with implementation of metrics, processes and frameworks to enable better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
- Train teams on new ways of working while not just navigating change but creating excited around it
- Run business operations efforts, manage CAPEX & capacity planning, communications, and conduct retrospectives
- Partner with cross-functional teams to gather change requirements, identify risks, manage dependencies, and utilize tools and forums to drive clarity and efficiency
- Identify inefficiencies and experiment with new ideas to bring transparency, visibility, and promote accountability across the organization
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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