Principal Engineer of Site Reliability, Xero
$240-280k
Office located in San Mateo, CA
Accounting software for small businesses
Be an early applicant
Accounting software for small businesses
1001+ employees
Be an early applicant
$240-280k
Office located in San Mateo, CA
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- You’ll be a strong communicator with the ability to influence others in a human way, you will take ownership of your portfolio and guide your team to greatness
- You'll come with strong business acumen and stakeholder management capabilities, the ability to solve cross-organisation engineering challenges using influence rather than authority to enact change
- We're looking for an expert and evangelist in modern SRE principles as a fundamental requirement for this role; in addition we value people with a broad set of skills, who can share their wealth of knowledge with others to drive change and growth at Xero
- Reliability and distributed systems engineering, including running complex systems at large scale
- Strong strategic delivery experience in either software engineering or platform engineering
- Experience working in environments with more advanced security and networks
- Applying systems thinking and systems engineering to the engineering environment
- Experience applying AI/ML and advanced analytical techniques to drive operational improvements and predictive reliability
- Advanced experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
- Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
- Strong hands on experience in DevOps, continuous delivery, CI/CD, automated quality and safe deploy and release at scale
- Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic and/or PagerDuty
- If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero
What the job involves
- As a Principal Engineer within the Site Reliability Engineering team at Xero, you will be a figurehead within your portfolio, providing leadership in how SRE influences across Xero to provide the most reliable experience for our customers
- Leaders, engineers and teams you work with will aspire to emulate you and the people around you will grow in capability and confidence by working with you!
- In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers
- We are a global team based across New Zealand, Australia and the USA
- In SRE at Xero, we combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
- We strive to maximise the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform, while providing enablement and training across observability, reliability engineering, incident management and service ownership
- We also enable engineers across Xero through developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership
- We surface data and metrics, and provide detailed insights across operational health, production operations and developer productivity
- Taking a multi-year, industry leading perspective, you will ensure that our products are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
- Building deep cross-functional relationships at all levels of the organisation, breaking down silos to influence for the best reliability outcomes for Xero
- Through curiosity and thoughtful questioning, you will engage in productive challenge, manage different viewpoints and move critical company priorities forward
- Working between multiple levels, you will influence technical and engineering strategy and direction while also remaining connected to the day to day engineering challenges
- Lifting team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers
- Developing a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback
- Analysing complex challenges, facilitating collaborative problem solving and navigating obstacles efficiently
- Translating strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and being a key driver in implementing that vision over time
- Providing thought leadership and guidance on security, scalability & performance, monitoring & alerting, analytics, documentation and quality
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
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