Account Development Representative, Feefo
More information about location
3+ days a week in office
Helping brands connect directly with customers
Open for applications
Helping brands connect directly with customers
101-200 employees
Open for applications
More information about location
3+ days a week in office
101-200 employees
Company mission
To take the guesswork out of growing a business and building the best customer experience.
Role
Who you are
- 6 months to 1 year of experience supporting a sales team or in an outbound Sales role
- Experience researching to identify potential customers and key decision-makers
- Experience working to, and exceeding, targets with responsibility for your success
- Experience in using CRM databases
- Be consultative, tenacious, and professional in approach, have high levels of motivation and first-class communication and presentation skills
- Excellent interpersonal skills – the ability to build rapport at all levels, internally and externally
- Strong organisational and time management skills
- Clear and effective communication skills, on the phone, in writing and person
- Effective listening skills
- Excellent problem-solving skills
- High level of resilience - easily handles objections and rejections
What the job involves
- The Account Development Representative will focus on outreach, prospecting, and lead qualification, connecting with and following up on as many leads as possible and determining if they are good customer fits
- They will generate and follow up on leads moving them effectively through the sales pipeline, connecting and learning about businesses and needs
- Once qualified, and a demo is booked, they will be responsible for smoothly transitioning the prospect to the Sales Consultant who will take over to close the deal
- Follow up on inbound leads and generate own leads through market research, identifying potential companies to contact based on specific criteria
- Identify key decision-makers
- Build insight enabling you to engage and educate providing solutions to problems and challenges
- Establish contact with decision-makers through cold outreach, calls, and emails
- Engage with decision-makers, identifying and understanding needs, establishing motivations, and ensuring each lead is fully qualified
- Establish a good rapport with decision makers, booking product demos and meetings on behalf of the Sales Consultants
- Use CRM (Customer Relationship Management) to ensure the sales and handover processes are followed effectively
- Work closely with the marketing and sales teams to devise marketing materials and tools to support new sales development
- Ensure continued self-development to learn the Feefo product and new features
- Any other projects and tasks as required by the business need
Salary benchmarks
Our take
Feefo is a verified customer reviews platform that enables brands to improve consumer experiences, build loyalty, and drive growth by unlocking reliable insight obtained from real customer feedback.
Great reviews have become one of the most critical parts of any marketing campaign. Indeed, Feefo has found that in research among 2,000 consumers, 96% read or use reviews. It's never been more important for companies to understand how their customers are feeling, and that's where Feefo comes in. Their artificial intelligence tools enable businesses to comb through feedback rapidly, spotting trends and truly getting to know their customers (without ever being intrusive).
In August 2021, Feefo acquired London-based consumer reviews and feedback business Reevoo, as part of its expansion strategy. The two companies combined currently support 4,000 brands globally including Kia, Currys PC World, Expedia. Future product innovation for the enlarged business will likely continue to focus on strengthening its offering to provide even more valuable data driven insight to clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Company benefits
- 25 days holiday increasing with service
- Pension scheme
- Health care cash plan
- Cycle to work scheme
- Hybrid remote working
Company HQ
Petersfield, UK
Articles
Leadership
Tony Wheble
(CEO, not founder)Has been NED Chairman for Original Travel, and icelolly.com. Most recently Partner at Bay Tree Private Equity, and became CEO at Feefo in 2021.
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