Customer Onboarding Engineer, Infraspeak
Implementation Specialist - EMEA
€35-45k
Intelligent maintenance management platform
Be an early applicant
Intelligent maintenance management platform
201-500 employees
Be an early applicant
€35-45k
201-500 employees
Company mission
To provide a category-busting, fully centralised Intelligent Maintenance Management Platform (IMMP) that works for managers and technicians tackling the era of Maintenance 5.0.
Role
Who you are
- English: Business-level fluency
- Location: Based in Porto, Portugal, or Manchester/London in the UK. Remote friendly culture with a few days/month at the office
- Travel: Availability for regular international travel
- Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management
- Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management)
- Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus
- Communicator & Educator: Natural ability to teach and communicate complex technical concepts
- Project Management: Strong organizational, time management, and problem-solving skills
- Proactive & Self-Starting: A strong work ethic and ability to manage projects independently
- Analytical Mindset: Ability to map complex client requirements to our solution's capabilities
- Team Player: Collaborative, with a desire to "keep learning" and share knowledge
What the job involves
- We seek a technically-minded specialist for the full client onboarding lifecycle in the EMEA region, with special focus on the UK&I markets
- This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background
- We want you if you have this hands-on technical knowledge and want a customer-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch
- Project Management: Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables
- Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution
- Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system
- Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation
- Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines
- Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross-sell opportunities
- Product Feedback: Collect and channel client feedback to Product and Engineering teams
- Documentation: Create client-specific documentation for all configurations
Our take
As facilities and maintenance managers strive to achieve operational efficiency, the need for comprehensive management software is more important than ever. Infraspeak provides an intelligent maintenance and facilities management platform that simplifies data-driven decisions by combining data from legacy systems, IoT devices and third-party software into one platform.
The company’s simple, flexible, and impactful product is used by over 50,000 maintenance teams worldwide, including at Siemens, Mitsubishi Electric and Intercontinental. Its software has been adopted by a range of industries, from hospitality to healthcare. And, with solid financial backing, Infraspeak is set to see continued growth and development.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$20.8m
SERIES B
Jul 2023
$8.7m
SERIES A
Total funding: $46.7m
Company benefits
- Flexible Working Hours
- Flexible Work Location
- Monthly Perks Budget
- Free Snacks
Company HQ
Porto, Porto District
Leadership
Felipe Ávila da Costa
(CEO & Co-Founder)Co-Founder & Board Member of Founders Founders, worked in a variety of roles at UPTEC including Startup Acceleration Program Manager and Technology Center Manager. Founder & former Coordinator at Cooltiva-te, Founder & former Project Leader at Talks 2.0.
Luís Martins
(CTO, VP of Product & Co-Founder)Former Facility Management Consultant at UPTEC. Previously worked as a Maintenance Software Developer at Avac Piquet, Facility Management Consultant at FEUP, and Technical Assistance Software Development at Cool Heat, Lda.
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