Executive Vice President of Customer Success and Services, Pluralsight
$475-527.8k
OTE
More information about location
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$475-527.8k
OTE
More information about location
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- We are looking for a seasoned, collaborative executive who can oversee the Global Success organization’s growth; someone who can lead to a compelling strategy and vision, as well as create operational excellence at scale
- A creator. You are an expert in building teams, systems, and processes in fast-growth environments with global reach
- Passionate about technology. You thrive on conversations with C-level technologists, able to effectively influence them in an advisory capacity
- Someone who lives and breathes Customer Success, GRR, NRR and renewals. You have a deep understanding of what drives value for customers and revenue for Pluralsight and infuse that viewpoint into every interaction
- Transformational Leader with proven experience leading organizations through periods of transformation and successfully inflecting positive performance on customer retention
- Operationally excellent. You are not afraid to dive into the details to improve the Customer Success motion across customer segments and geography. You lead metrics driven approaches across all aspects of your work
- A leader who develops other leaders. You are excited to coach and support your leadership team so that they can lead their growing teams to exceed their goals
- A team player. You look forward to collaborating with the sales, marketing, product teams to achieve success across the organization
- Background in B2B SaaS selling into IT, L&D and Business personas
- Have led teams to utilize Gainsight or other CRM platforms to create value in creative and strategic ways
- 10-12+ years demonstrated success in a Senior Customer Success leadership role in growth environment, preferably at the executive level
- Demonstrated ability to build and scale teams quickly and with remarkable results
- Demonstrated ability to lead and influence through persuasion, negotiation, and consensus driven methods
What the job involves
- Partnering with customers along the customer lifecycle is imperative to help each customer achieve their desired outcomes and ensure they maximize value in our tech skills development platform
- Reporting into the Chief Revenue Officer, the EVP of Customer Success and Services is responsible for leading us to deliver on that promise, and as such is vital to our long-term success as a company
- As the EVP, Customer Success and Services at Pluralsight, you will lead the development of customer success, professional services, and support motions ranging from high-touch to one-to-many engagements
- You must be able to build the global team, processes, and systems needed to ensure customers realize their stated goals at purchase
- This will drive high customer satisfaction and enable our next level of revenue growth
- Building excellence at a global scale: Amplify and grow the global team, leading them to create an industry leading customer journey (adoption, engagement, outcome realization, advocacy, retention, etc.)
- Customer retention and renewals: in partnership with sales and services leadership, you drive adoption and engagement of the product in ways that produce customer outcomes and, ultimately, happy, retained customers
- Strategic customer success champion: Be the expert evangelizer of the customer journey and how it plays into Pluralsight’s strategy. You infuse this viewpoint into every interaction, into the Customer Success organization, and across the company
- Develop data-driven success motions: Lead the establishment of world-class processes and Customer Success activities, from high-touch strategic accounts to low-touch digital motions, and the measurement of their effectiveness through reporting and analytics
- Voice of the customer: Inspire and create a company-wide culture of customer success. Align with all departments (Sales, Marketing, Product, and Content) to identify opportunities to improve our in-product or purchase experience; improvements that will help us better serve existing and potential Pluralsight customers
- Global executive-level leadership: Responsible for Customer Success leaders who manage growing teams
- Support leaders through growth, catalyze their leadership, and drive learning across the global Customer Success organization
- Work with the Chief Revenue Officer and the go to market leadership team to drive rapid revenue growth and lead the Customer Success organization to excel in collaboration
Application process
- Applications must be submitted within 90 days after the initial posting date to be considered
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company values
- Customer Obsessed: We understand our customers' needs, analyze market trends and competitors, and aim to exceed expectations to deliver exceptional value. Our commitment to customer satisfaction is the cornerstone of our success
- Aligned and Focused: We focus on quality execution of our strategic priorities, using our programs to stay coordinated and drive results. By setting aside lower-priority tasks, we ensure we follow through on our commitments
- Always Learning: We continuously improve our operations, expertise, and customer impact. We learn by studying both inside and outside the company, reviewing KPIs and data, reflecting on past experiences, and respectfully challenging each other
- Direct and Respectful: We provide honest, actionable, real-time feedback and hold each other accountable to deliver on our commitments in a constructive manner
Company HQ
Draper, UT
Articles
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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