Senior Manager of Release & Program Management, Wrapbook

• If you’re passionate about maturing processes while leaning into to bias for action, aligning cross-functional teams, and leading through both strategy and action, this role is for you
• 5+ years of leadership experience in Release Management, Program Management, and/or Product Operations within SaaS organizations, with a proven ability to set clear expectations, hold teams accountable, and maintain a consistently high bar for impact
• Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives
• Strong track record of executing complex, cross-functional programs from alignment through launch
• Experience evolving and improving processes that deliver measurable outcomes, not just adding steps
• Exceptional communication and facilitation skills, with a proven ability to bridge departments, ensure transparency, and keep stakeholders aligned
• A high bar for performance, with the ability to raise team standards and coach individuals to achieve their best work
• Experience with program management and incident management tools (e.g., Linear, PagerDuty)
• A bias for action in fast-paced, ambiguous environments
• Customer obsession

Desirable

• We’re looking for a Senior Manager, Release & Program Management to evolve and mature Wrapbook’s release management function and ongoing program
• This role spans release management, program management, and product operations to ensure the way we align, build, and launch is predictable, coordinated, and continuously improving
• This role sits within Wrapbook’s Engineering, Product, and Design (EPD) organization and reports directly to the Head of Product
• As a player-coach, you’ll manage a small team of Technical Program Managers and be Wrapbook’s release manager
• You’ll be responsible for execution, process improvement, and implementing the tools and frameworks that help us scale
• You’ll not only lead releases and the TPM team, but also raise the bar for how Wrapbook works together
• Your impact will be felt in more predictable and trusted ways of working, better cross-functional alignment, and no surprises for our partners—because they’ll know exactly what we’re doing and why
• You’ll also oversee the program management of key customer accounts, serving as a single point of coordination across Engineering, Product, and Design
• By working closely with Client Ops and Sales, you’ll ensure that customers’ early experiences with Wrapbook meet their needs and delight them along the way
• Always advocate for the customer (internal and external), ensuring our programs and releases deliver not only predictability but also delightful experiences that solve real-world problems
• Be Wrapbook’s Release Manager: Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM
• Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met
• Lead as a Player-Coach: Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs
• Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard
• Foster a culture of accountability and inclusion where TPMs can do their best work
• Drive Clear Communication & Foster Alignment: Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency
• Act as a connector across business, product and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch
• Prepare release notes so that our cross-functional partners experience no surprises—because we’ve over-communicated, and they fully understand what we’re doing and why
• Measure and Improve Impact: Define how we measure release success, evaluate outcomes, and use insights to refine future launches
• Drive Program Execution: Partner with EPD leaders to identify where Technical Program Managers can add the most value—whether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities
• Support Key Accounts: Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences
• Continuously Improve: Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches
• You’ll be measured not by the number of processes you introduce, but by the tangible impact your improvements have on predictability, efficiency, and stakeholder confidence