Customer Service Advisor, Johnson Controls

• Exceptional Communication Skills: Confident handling of customer inquiries via phone and email
• Strong Time Management: Ability to juggle multiple priorities with precision
• Attention to Detail: Commitment to accuracy in documentation and reporting
• Customer Service Experience: Previous experience in a similar role or environment

Desirable

• Step into a dynamic role at ADT Security in Manchester, where you'll become an essential part of our passionate team as a Customer Relations Advisor/Coordinator
• In this position, you'll take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism
• Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction
• Every day, you'll contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on
• Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction
• Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust
• Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions
• Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service